Selin Hatipoglu
South Amboy,NJ
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
RVL Pharmacy
04.2023 - Current
- Assist the pharmacist with intaking prescriptions
- Following up with patients about any questions they might have regarding their prescriptions
- Delivered excellent customer service by providing prompt responses to inquiries via phone, email, or chat
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed outbound calls to generate leads and follow up on existing customers
- Adhered strictly to HIPAA regulations always related to confidentiality of patient information
- Reported prescription errors to pharmacist on duty
- Established and maintained patient profiles
Pharmacy Technician
Walgreens
02.2020 - 04.2023
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves, and preparing medication for delivery or pickup
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Processed insurance claims and payments for medications
- Organized workflow to meet deadlines for timely completion of tasks
- Resolved customer service issues in a timely manner
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems
- Assisted customers by answering simple questions, locating items, and referring them to pharmacist for medication information
Head Teacher
Goddard
10.2018 - 07.2019
- Developed lesson plans which incorporated fun activities to engage young minds in the learning process
- Built strong relationships with families through regular parent-teacher conferences
- Demonstrated superior communication and organizational skills while coordinating activities with parents and other teachers
- Adapted teaching methods based on individual student abilities to maximize learning potentials
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum
- Contributed to the development of classroom rules and regulations
Sales Associate
Urban Outfitters
12.2017 - 02.2018
- Applied problem-solving abilities when resolving customer issues or complaints in a timely manner
- Stocked and replenished merchandise according to store merchandising layouts
- Demonstrated excellence in customer service and communication skills by providing knowledgeable advice to customers regarding clothing styles, sizes, and colors
- Developed strong organizational skills while managing the daily operations of a busy store including restocking shelves, organizing merchandise displays, and maintaining cleanliness of sales floor
- Maximized sales opportunities by offering additional items that complimented customer selections
Cashier
Shoprite
09.2016 - 05.2017
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed strong customer relationships to support satisfaction and loyalty
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Delivered exceptional customer service at all points of contact
Education
Bachelor of Science - Business Economics
Rutgers University
Skills
- Microsoft Excel
- Microsoft Office
- Customer Service Skills
- Insurance Billing
- Pharmaceutical Calculations
- Pharmacology Knowledge
- Medical Terminology
- Telephone Etiquette
Certification
- NJ Pharmacy Technician License
- PTCB Certified
References
- Danielle Marcello, Walgreens, 347-495-0123
- Paula Popielarczyk, Shoprite, 732-619-8579
- Tara Svenson, RVL Pharmacy, tsvenson@rvlpharmacy.com, 732-670-6306
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Pharmacy Technician
RVL Pharmacy
04.2023 - Current
Pharmacy Technician
Walgreens
02.2020 - 04.2023
Head Teacher
Goddard
10.2018 - 07.2019
Sales Associate
Urban Outfitters
12.2017 - 02.2018
Cashier
Shoprite
09.2016 - 05.2017
- NJ Pharmacy Technician License
- PTCB Certified
Bachelor of Science - Business Economics
Rutgers University
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