Selin Kocoglu

●Provide guidance with interpretation/ translation policies and procedures to student.

● Support students with technical issues and perform administrative duties via phone, email and zoom.

● Work cooperatively with Program Coordinator, classified faculty and staff with special projects, scheduling students, monitoring student’s enrolment, using the SARS and MySite database.

● Assist with administrative work including answering phone calls,scheduling, rescheduling and cancelling appointments,filing documents.

●Responsible for providing excellent customer service and ensuring a positive customer experience.

• Analyzing the orders, received from customers, in accordance with their forecast figures and modifying them if needed.
• Generating orders in SAP system, preparing shipment documents and following up all procedures until its arrival.
• Following and evaluating the local stocks according to the sales and forecast figures.
• Managing forecast reports by analyzing customer stocks with respect to their sales figures.
• Corresponding customer requests and questions as soon as possible.
• Organizing and attending to customer visits.
• Coordinating all related departments in order to initiate the complaint process, and monitoring complaint procedure.
• Managing and following production plans in accordance with countries’ budgets and forecasts.
• Conducting medicine registration processes.
• Determining the products, which will be registered in the foreign countries, together with customers.
• Obtaining and presenting the necessary information from head office to customers in order to determine the new products.
• Attending the GMP audits of foreign authorities, and making coordination to compose the audit program and documents.
• Sustaining packaging design arrangements of needed products.
• Maintaining all design works and supplying packaging materials of future launch products in order to launch within the specified period.
• Sustaining designs works of existing products within the specified period when variations approved.
• Managing packaging materials’ usage in order to maintain the right materials for the production.

• Collating relevant information and data.
• Liaising closely with sales staff and inter-dealer brokers.
• Gaining information from sales staff about client issue.
• Providing key parties with daily trading information.