Selina Agudelo
West Palm Beach,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Professional Dental PA
Independent
West Palm Beach, FL
01.2020 - 12.2023
- Office Coordinator
- Managed front desk operations, greeting and checking in patients, and coordinating their appointments.
- Handled insurance verification, claim submissions, and billing inquiries, ensuring accurate and timely processing.
- Scheduled and confirmed appointments for patients, optimizing the appointment calendar to minimize downtime.
Developed and maintained patient records, ensuring accuracy and compliance with privacy regulations.
Macy's & Bloomingdales Call Center
Concentrix
Bogota, Colombia, South America
08.2017 - 01.2020
- Client support specialist, strong communications skills, Problem solving, Patience and empathy.
- Assisted customers with account inquiries, transaction history, and account management through inbound and outbound calls.
- Resolved billing discrepancies and processed financial transactions accurately and efficiently.
- Recognized for consistently meeting and exceeding monthly performance targets, including call volume and resolution times.
Education
High School Diploma -
Colegio Heisenberg
Colombia, Bogota 07-2014
Skills
- Excellent customer service
- 100% English Spanish management in listening, speaking, reading, writing and grammar
- responsible person, fulfilling my obligations, accuracy in my projects, collaborator
- Excellent attention to detail
- Organization and Time Management
- Computer Skills
Timeline
Professional Dental PA
Independent
01.2020 - 12.2023
Macy's & Bloomingdales Call Center
Concentrix
08.2017 - 01.2020
High School Diploma -
Colegio Heisenberg
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