Selina Alma
East Stroudsburg,PA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Automotive Parts Clerk
Vive Collision
06.2023 - 07.2024
- Assisted service technicians with locating necessary parts for repairs, ensuring timely completion of jobs.
- Enhanced customer satisfaction by providing accurate and timely information on automotive parts availability and pricing.
- Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
- Expedited payment processing by accurately applying received payments to relevant invoices in the system.
Inbound Receiving Clerk
BMW Group
06.2020 - 01.2023
- Entered daily invoices for receiving department.
- Resolved issues related to invoicing inbound discrepancies and delivery delays, maintaining strong vendor relationships.
- Managed high volumes of inbound calls in fast-paced environment.
- Checked packages and merchandise for damage and notified vendors with pictures.
- Updated inventory making sure all parts are correctly adjusted to what was physically received.
- Maintaining Excel spreadsheet for daily unloading schedule.
- Report needed monthly and daily production.
Inbound Receiving Clerk
Penske Logistics
05.2019 - 06.2020
- Maintaining all spreadsheets.
- Reported daily and monthly production.
- Stock checks.
- Provide ETA status for Dealer parts
- Entered daily invoices.
- Maintained organized claim files, ensuring easy access to information for future reference or audits.
- Communicated with vendors, suppliers, and other departments regarding shipping and receiving issues.
Warehouse Worker
Peoplelink
08.2018 - 05.2019
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Used pallet jacks and dollies to load and unload freight.
- Conducted counts and audits of inventories to identify and resolve discrepancies.
- Used hand-held scanner to enter data product information.
Retail Sales Associate
Timberland
10.2016 - 04.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Operated POS terminals and cash drawer balancing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Associate of General Studies -
Northampton Community College
Monroe Campus05-2028
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06-2018
Skills
- Microsoft Outlook
- Microsoft Excel
- SAP
- CCC One
- Customer service
- Data entry
- Time management
- Teamwork and collaboration
- Scheduling
- Problem-solving skills
- Shipping and receiving
- Multitasking Abilities
- Computer skills
Timeline
Automotive Parts Clerk
Vive Collision
06.2023 - 07.2024
Inbound Receiving Clerk
BMW Group
06.2020 - 01.2023
Inbound Receiving Clerk
Penske Logistics
05.2019 - 06.2020
Warehouse Worker
Peoplelink
08.2018 - 05.2019
Retail Sales Associate
Timberland
10.2016 - 04.2018
Associate of General Studies -
Northampton Community College
High School Diploma -
Stroudsburg High School
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