Summary
Overview
Work History
Education
Skills
References
Certificationsandlicensures
References
Timeline
Hi, I’m

Selina Anne Mullen

Lake Worth,FL
Selina Anne Mullen

Summary

Motivated and results-driven professional with over 12 years of experience in customer service, sales, and client relations. Skilled in consultative communication, problem-solving, and relationship building, with a proven track record of achieving individual and team goals. Experienced in managing high-volume communication through multiple channels (phone, email, text) while maintaining a high level of customer satisfaction. Looking to leverage my skills and expertise in student enrollment, customer service, and performance-driven environments in the Admissions Representative role at Bryan University.

Overview

11
years of professional experience

Work History

LendingHouse
McDonough, GA

Loan Officer
09.2022 - Current

Job overview

  • Use consultative techniques to assess customer needs and provide personalized loan solutions, ensuring high levels of member satisfaction
  • Initiate outreach to clients, building rapport and ensuring engagement during loan application processes
  • Provide empathetic support during sensitive conversations, managing difficult situations with urgency and care
  • Accurately document all member interactions, ensuring compliance with company standards and financial regulations
  • Coordinate with cross-functional teams to connect members to relevant resources and services when needed

LoKation Real Estate
Stockbridge, GA

Real Estate Agent
09.2021 - Current

Job overview

  • Analyze property market to help clients make informed decisions about buying, selling, and renting real estate properties
  • Assist investor clients in analyzing information regarding government zoning, expected property value growth, taxes, traffic volume, and property growth to help them make decisions about profitable investments
  • Maintain a positive flow of communication with other agents, buyers and sellers, mortgage officers, and attorneys in the home buying process
  • Promote sales of properties through online marketing, open houses, multiple listing services, and advertising

Wells Fargo Bank
Fayetteville, GA

Personal Banker I
09.2016 - 07.2020

Job overview

  • Used active listening and motivational interviewing techniques to assess and understand client banking needs, ensuring that their financial goals were met with customized solutions
  • Guided clients through sensitive financial decisions, providing empathetic support during difficult conversations
  • Demonstrated a high level of compliance integrity, adhering to privacy, security, and regulatory standards (including HIPAA)
  • Maintained thorough and accurate records of all transactions and customer interactions to ensure compliance and consistency
  • Effectively triaged complex banking inquiries, referring customers to appropriate departments when necessary

MetroPCS Authorized Dealer
McDonough, GA

Sales Consultant
04.2014 - 08.2016

Job overview

  • Provided personalized customer service, assessing each client's communication needs and recommending tailored solutions
  • Handled enrollment, training, and product demonstrations with empathy and a focus on building long-term relationships
  • Responded to customer concerns with a sense of urgency and worked to resolve issues promptly, maintaining a positive customer experience

Education

Capella University
Minneapolis, MN

BS from Human Resources
05.2025

University Overview

Degree Anticipated May 2025 | Pending BS in Human Resources

Skills

  • Ability to work in a virtual environment
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Effective problem resolution
  • Work effectively as a team member
  • Ability to prioritize work
  • Ability to manage multiple tasks
  • Highly proficient in Motivational Interviewing & Consultative Techniques
  • Relationship Building & Member Advocacy
  • HIPAA & Compliance Adherence
  • Crisis Management & Empathy in Difficult Situations
  • Health Risk Assessments & Enrollment Support
  • Cross-functional Team Collaboration
  • Documenting & Maintaining Accurate Records
  • Agility in Managing Multiple Priorities

References

Available upon request.

Certificationsandlicensures

  • SAFE Registered, 01/01/19 - Present, NMLS ID: 1853411
  • Loan Originator Certification, 01/01/19 - Present
  • ATM Certification, 01/01/18 - Present

References

References available upon request.

Timeline

Loan Officer

LendingHouse
09.2022 - Current

Real Estate Agent

LoKation Real Estate
09.2021 - Current

Personal Banker I

Wells Fargo Bank
09.2016 - 07.2020

Sales Consultant

MetroPCS Authorized Dealer
04.2014 - 08.2016

Capella University

BS from Human Resources

Similar Profiles

CREATE PROFILE
Selina Anne Mullen