Selina Armstrong
East Dubuque,IL
Summary
Motivated Professional with a focus on delivering exceptional customer service. Excelled in training and mentoring staff to maintain high service standards while effectively managing daily operations and inventory. Committed to enhancing customer experiences through strong communication skills and a detail-oriented approach.
Overview
4
4
years of professional experience
Work History
Ropes Course Instructor
Four Mounds
Oregon, IA
04.2026 - Current
- Facilitated team-building activities for groups of various ages and skill levels.
- Instructed participants on safety protocols and proper equipment usage.
- Guided clients through high and low ropes challenges to enhance teamwork.
- Conducted equipment checks to ensure all gear met safety standards.
- Instructed groups on proper usage of safety harnesses and other protective gear.
- Actively promoted a fun yet challenging environment in which people could push themselves beyond their comfort zone.
Assistant Manager
Sally Beauty
Dubuque, IA
03.2024 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff performance.
- Trained and mentored new employees on customer service standards.
- Coordinated inventory management to ensure product availability.
- Supported promotional events to drive customer engagement and sales.
- Maintained up-to-date knowledge of company products and services.
Housekeeper
Oregon Health and Rehab
Oregon, WI
07.2023 - 03.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replaced bed linens and towels in guest rooms to ensure cleanliness and comfort.
- Collected and emptied trash receptacles in various areas of the property to maintain cleanliness.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Sorted and counted linens, then organized them neatly in designated storage areas for easy access.
- Washed and tried linens
Housekeeper
Evansville Manor
Evansville, WI
12.2022 - 12.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces to maintain cleanliness and enhance guest experience.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks, ensuring high standards of hygiene and sanitation.
- Replaced bed linens and towels to ensure cleanliness and comfort for guests.
- Removed trash from receptacles throughout the property to maintain cleanliness and hygiene.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests, fostering a welcoming atmosphere during daily duties.
Kitchen Staff Member
McDonald's
Evansville, WI
08.2022 - 12.2022
- Sanitized work surfaces, equipment, utensils, dishes, and silverware to maintain hygiene standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Stocked and replenished kitchen supplies and ingredients.
- Prepared a variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma -
Oregon High School
Oregon, WISkills
- Retail Operations
- Inventory Management
- Customer service
- Employee training
- Team leadership
- Team building
- Effective communication
- Customer-focused
- Detail-oriented
- Detail-oriented
Timeline
Ropes Course Instructor
Four Mounds
04.2026 - Current
Assistant Manager
Sally Beauty
03.2024 - Current
Housekeeper
Oregon Health and Rehab
07.2023 - 03.2024
Housekeeper
Evansville Manor
12.2022 - 12.2023
Kitchen Staff Member
McDonald's
08.2022 - 12.2022
High School Diploma -
Oregon High School