Selina Banu
Sugar Land,TX
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
13
13
years of professional experience
Work History
Sales Specialist
Noah's Ark Logistics LLC
08.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Delivery Driver
Panago Pizza
01.2012 - 06.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Customer Service Executive
Mucho Burrito
11.2012 - 11.2013
- Worked in A fast Paced Fast Food Restaurant in a neighborhood required excellent and detail customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BBA - Major in Marketing And Minor in MIS
Institute of Business Administration, DU
Dhaka , Bangladesh06.2002
Skills
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Team Collaboration
- Cash Handling
- Pipeline Management
- Cold-calling
- Sales process optimization
- Performance Tracking
- Account Management
- Objection handling
Timeline
Sales Specialist
Noah's Ark Logistics LLC
08.2022 - Current
Customer Service Executive
Mucho Burrito
11.2012 - 11.2013
Delivery Driver
Panago Pizza
01.2012 - 06.2014
BBA - Major in Marketing And Minor in MIS
Institute of Business Administration, DU
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