Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Selina Boardman

High Point,NC

Summary

Dynamic Agent recognized for exceptional productivity and efficient task execution, with a strong focus on negotiation and client relationship management. Proven ability to solve complex problems while fostering effective communication and collaboration within teams. Committed to achieving and surpassing organizational goals through adaptability and strategic thinking.

Overview

27
27
years of professional experience

Work History

Comsumer Contact Agent

Brock and Scott Law Firm
Winston Salem, NC
08.2022 - Current
  • Take ownership of any inquiry, issue or concern the caller may have and determines appropriate course of action.
  • Answer inbound calls and fields questions pertinent to a file and determine appropriate course of action.
  • Initial point of contact after the sale of the property includes but is not limited to recognizing exposure and asking the appropriate, probing questions to best assist the caller.
  • Document specific details of every call interaction within our CRM system, excellent phone etiquette, dedication to customer service, and strong problem-solving abilities a must.
  • Answer all calls with the ability to de-escalating the call where appropriate and providing solutions that leave the caller with a clear understanding of their options.
  • Access CRM details to determine extenuating circumstances including but not limited to providing information and explanation as to the status of the file.
  • Handle most situations independent of a supervisor with ability to resolve conflicts and empathize with customers.
  • Provide superior service while showing empathy.
  • Share feedback when training opportunities are identified.
  • Promote teamwork through consistency, reliability, and group cohesiveness.
  • Communicate effectively through oral and written communication.
  • Consider process improvements on a continuous basis and shares opportunities with Leadership.
  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality.

Administrative Assistant

Elsag North America
Greensboro, North Carolina
01.2008 - 03.2012
  • Greeted visitors and provided general information about the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Compiled data from various sources into organized reports for review by management team.
  • Processed invoices for payment using accounting software applications.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.

Office Manager

Go-Forth Pest Management
High Point, NC
06.1998 - 10.2006
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained filing system for records, correspondence and other documents.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Monitored inventory levels and placed orders when needed.
  • Provided training to new hires on office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Education

High School Diploma -

Trinity High School
Trinity, NC
06-1995

Skills

  • Customer relationship management
  • Problem solving
  • Conflict resolution
  • Data entry
  • Call de-escalation
  • Office administration
  • Team collaboration
  • Communication skills
  • Customer service
  • Attention to detail
  • Problem-solving skills
  • Technical support
  • Problem-solving
  • Resolving customer issues
  • Clear communication
  • Critical thinking

Affiliations

  • Coaching and Team Mom for Archdale Trinity Little League Football, Davie Family YMCA, Guild-Rand Youth Soccer, Young International Tackwondo

References

References available upon request.

Timeline

Comsumer Contact Agent

Brock and Scott Law Firm
08.2022 - Current

Administrative Assistant

Elsag North America
01.2008 - 03.2012

Office Manager

Go-Forth Pest Management
06.1998 - 10.2006

High School Diploma -

Trinity High School

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