Selina Budro
Hendersonville,NC
Summary
Customer-oriented General Manager with 6 years of experience focused on increasing employee and company growth. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
Holiday Inn Express
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Holiday Inn Express and Suites
10.2021 - Current
- Oversee all positions in the hotel
- Provide a safe workplace for employees to work
- Oversee hiring efforts
- Follow guidelines set by IHG to provide the best customer service to all who enter or call the hotel.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Front Desk Supervisor
The Village Hotel on Biltmore Estate
09.2019 - 10.2021
- Providing leadership for agents and lobby staff
- Providing superior customer service and professionalism,
- Assisting managers and associates with guest relations,
- Welcoming guests during check-in and check-out, helping with any guest requests.
- Handling guest challenges with the highest form of gracious hospitality.
- Developing and coaching associates using a fair and consistent attitude to communicate expectations.
- Providing general support and assistance to the leadership and Front Desk.
Assistant General Manager (AGM)
Fairfield Inn & Suites
03.2019 - 08.2019
- Learning about and running all aspects of the hotel
- Contracting large group sales and some familiarity of revenue management.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Front Desk Manager
Fairfield Inn & Suites Hendersonville
08.2018 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Education
None -
Blue Ridge Community College
Hendersonville, NC07.2024
High school -
Blue Ridge Early College High School
Hendersonville, NC12.2013
Skills
- Communications (7 years)
- Multitasking (7 years)
- Prioritizing (7 years)
- Technical Skills (7 years)
- Interpersonal Relations (7 years)
- Initiative & Problem Solving (7 years)
- Money Handling (10 years)
- Multi-Line Phone System (7 years)
- Office Equipment (7 years)
- Organizational Skills (7 years)
- Scheduling (5 years)
- Microsoft Word (7 years)
- Microsoft Excel (4 years)
- Customer Service (10 years)
Accomplishments
- General Manager of the Year 2023
- IHG Heart of Hospitality Award 2023 - Hendersonville Property
Multitasking
Multitasking is a strong skill I have learned. Listening to the guest on the phone, being able to type and take notes, and notating the newer information with the old has quickly become second nature.
Prioritizing
Prioritizing multiple projects and new tasks comes easily. I make organized lists and calendars to complete goals and assignments that I set in a reasonable timeframe.
Technicalskills
Technical Skills with phones, Word documents, scanners, fax machines and computers. I learn new computer systems quickly to implement them into my joblife.
Initiativeandproblemsolving
Initiative and problem solving- I can take on more roles than are necessary to my position to get the guest taken care of without abandoning prior assignments. I am fast and have acquired on-the-go problem solving techniques.
Dependability
Dependability- I am always at the job on time and able to perform any task given whether by myself or having had to ask for help to make sure it is done right.
Communicationskills
Communication Skills in the front desk environment, both with the staff team and with guests. Listening is also a key part to communication to completely understand the situation at hand and to calmly react with what is needed. Competent in communicating with phones, email, fax machines, and in person.
Photography
Photography has a special place in my heart as it takes focus, drive, planning, and attention to detail. I like to go beyond my limits to see the area and show others parts of my vision and soul in every photograph. I believe that ones passions outside of work should be a reprieve from the everyday to keep your mind fresh for the upcoming challenges that we face.
Timeline
General Manager
Holiday Inn Express
07.2023 - Current
General Manager
Holiday Inn Express and Suites
10.2021 - Current
Front Desk Supervisor
The Village Hotel on Biltmore Estate
09.2019 - 10.2021
Assistant General Manager (AGM)
Fairfield Inn & Suites
03.2019 - 08.2019
Front Desk Manager
Fairfield Inn & Suites Hendersonville
08.2018 - 03.2019
None -
Blue Ridge Community College
High school -
Blue Ridge Early College High School
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