Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Selina Camacho

Tucson,AZ

Summary

Self driven Supervisor with a proven track record at Whole Foods Market enthusiastically seeking Customer Service Associate Team Leader opportunity. Showcasing enhancing team productivity and customer satisfaction through effective problem-solving and critical communication skills. Mastered multitasking and delegation, significantly improving operational efficiency and driving sales growth. Excelled in customer service, ensuring high levels of repeat business and team performance.

Overview

8
8
years of professional experience

Work History

Store Support & E Com Supervisor

Whole Food Market
02.2024 - Current
  • Provided excellent customer service
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction by being able to deescalating situations with upset customers
  • COS trained including the ins and outs of the POS system, returns, voids, change requests, drops , etc
  • E- Commerce trained in shopping
  • Trained to back up SSS

Whole Body Buyer

Whole Foods Market Inc
06.2022 - 02.2024
  • Streamlined ordering processes to improve efficiency, resulting in reduced lead times and faster product delivery.
  • Collaborated with store management to develop targeted promotions that increased revenue from whole body products.
  • Continuously evaluated market performance of whole body products, adjusting purchasing decisions accordingly to maximize revenue potential.
  • Managed budget effectively, optimizing spending without compromising quality or variety of products offered.
  • Implemented new merchandising strategies that increased visual appeal of displays and drove incremental sales growth.
  • Optimized inventory levels based on seasonal demands; reducing overstock situations while maintaining adequate supply during peak periods.
  • Coordinated cross-departmental efforts to support promotional events featuring whole body products, resulting in successful campaigns and increased brand recognition.
  • Established smooth communication channels with team members for seamless coordination of tasks related to purchasing, receiving, and stocking products.

Store Support Team Trainer

Whole Foods Market Inc
11.2021 - 06.2022
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
  • Documented training and progress on database to enable tracking history and maintain accurate records.

Store Support Cashier

Whole Foods Market Inc
11.2018 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Vitamin Manager

Sprouts Farmers Market Inc.
02.2017 - 11.2018
  • Coordinated seasonal promotions, driving sales growth during peak periods.
  • Assisted customers with special requests or concerns, resolving issues promptly and professionally.
  • Optimized purchasing processes to reduce stock discrepancies and improve order accuracy.
  • Enhanced overall store performance by monitoring sales data and adjusting strategies accordingly.
  • Collaborated with other department managers to develop cross-promotional initiatives that benefited multiple areas of the business.
  • Managed store budget effectively, reducing operating costs without compromising quality or service levels.
  • Developed strong relationships with vendors, resulting in exclusive promotions and discounts for our customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Delegated task to team members

Skills

  • Multi tasking
  • Critical thinking
  • Problem solving
  • Communication
  • Customer service
  • Delegation
  • Self driven

Accomplishments

Culture Champion 2021

Advanced Culture Champion 2022

Culture Champion Ambassador 2022

CDATL Graduate 2023

Timeline

Store Support & E Com Supervisor

Whole Food Market
02.2024 - Current

Whole Body Buyer

Whole Foods Market Inc
06.2022 - 02.2024

Store Support Team Trainer

Whole Foods Market Inc
11.2021 - 06.2022

Store Support Cashier

Whole Foods Market Inc
11.2018 - 06.2022

Vitamin Manager

Sprouts Farmers Market Inc.
02.2017 - 11.2018
Selina Camacho