Selina Carter

As part of the Backcountry.com, LLC family of companies, the Manager, HR & Benefits will partner with the larger People Team as well as the local department/facility leadership team to implement HR strategies and programs to support the operation of the local department/facility and the company culture. This is a critical role in ensuring that employees have access to the benefits they need to be healthy, happy, and productive. This position requires a deep understanding of benefits programs and be able to balance the needs of a diverse, multi-jurisdictional workforce with the financial constraints and strategic objectives of the company.

• Continually “raise the game” by owning talent management strategies, including performance management, recruitment, coaching, and retention
• Be an employee advocate and champion while providing consulting and coaching to employees experiencing employee relations issues and challenges that are impacting their job satisfaction or performance
• Partner with leadership to address employee relations issues while ensuring compliance with all company policies and state and federal laws
• Coordinate and oversee programs including Unemployment, Worker’s Compensation, drug screens, and all other programs necessary to comply with State and Federal Labor and Employment Laws
  Coordinate leaves of absence (such as FMLA, STD, ADA) for facility
• Lead the recruiting, onboarding, and training activities for the department/facility in coordination with the corporate recruiting and training teams
• Support total rewards team by providing the first level of support for compensation and benefits questions for the supported divisions/facilities
• Develop, implement, and administer employee benefit programs, such as health insurance, retirement plans, wellness programs, and other benefits
• Ensure that all benefit programs comply with state and federal regulations and laws
• Develop and maintain relationships with benefit vendors and brokers, negotiate contracts and rates, and evaluate vendor performance
• Educate employees about the company's benefit programs, answer questions, and resolve issues
• Manage the open enrollment process, including developing communication materials, conducting informational meetings, and coordinating enrollment activities
• Analyze benefit program data and recommend changes and improvements to better meet the needs of our employees
• Develop and implement wellness programs that promote healthy living and work-life balance

Responsible for all aspects of Human Resources and Risk Mitigation, Payroll, Compliance & Reporting, Employee Complaint Assessment & Resolution, and Benefits Coordination for a multi-jurisdictional company serving over 1300 employees.

• Handled all complaint investigation and resolution for employees and escalated customer incidents
• Collaborated with various department managers to create programs to promote business and employee growth, then implement those plans
• Multi-jurisdictional payroll for over 1300 employees; including bonus calculations, final checks, garnishment response and tracking
• Benefits coordination for all employees, within multiple local and state jurisdictions
• Managed annual benefits administration including research, negotiations, package selections and full open enrollment presentations, implementation and reconciliation
• Implement, maintain and manage Oregon Saves Program
• Improved Payroll process to optimize department efficiencies
• Workers Comp Claims, Customer and Property Claims Administration
• Employee Training and onboarding
• Vendor relations, including selection and all communications
• Full cycle Recruitment for internal roles including posting, screening, interviewing and ATS management
• Trained District Managers on recruiting, hiring, onboarding and training
• Safety Training and OSHA
• Maintain current policies relevant to employment laws and company culture
• Education and Training on such topics as Harassment and Discrimination
• Research, design and rollout of all new company programs and policies

I was originally brought in as a temporary employee in the Accounts Receivable position. Within 18 months I had received multiple promotions and was the full time Human Resources Manager. As the Human Resources Manager I was responsible for all aspects of Human Resources, Risk Mitigation, Complaint Investigation & Resolution, Compliance, Reporting, and Payroll Processing.

• Implemented the new-hire program by incorporating training initiatives while resolving problems and processing related documents
• Monitored and handled all employee claims, including performance-based and harassment incidents
• Adhered to all federal and state guidelines and managed payroll and benefits for over 1400 employees in 5 different states
• Directed and controlled various programs, including 401K, medical, dental and vision programs
• Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing
• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
• Instructed senior leaders on appropriate employee corrective steps
• Implemented safety training programs for new and existing employees while creating Safety Committees
• Collaborated with department managers to assess needs
• Safety Training, OSHA Compliance & Claims Management