Selina Carter
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Precinct Service Clerk
Supervisor Of Elections Office
2019.01 - 2022.11
- Assist & Train public on election ballot
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Streamlined operations by maintaining a well-organized and clean environment for voters.
- Contributed to overall store success through effective cross-training in various departments.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat election aides.
Claims Adjuster/Investigator
Dialog Direct
2015.01 - 2020.10
- Adjusted member insurance claims
- Investigate member benefits
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Unemployment Claims Specialist
State Of Florida Department Of Revenue
2012.01 - 2015.12
- Investigate Unemployment Claims
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Improved the accuracy of claims data by regularly updating and maintaining electronic records.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
Education
Skills
- Document Management
- Document Control
- Service Department Operations
- Product and Service Knowledge
- Task prioritization
- Problem-solving abilities
- Effective communication
- Administrative Support
- Multitasking capabilities
- Telephone etiquette
- Adaptability and flexibility
Timeline
Precinct Service Clerk
Supervisor Of Elections Office
2019.01 - 2022.11
Claims Adjuster/Investigator
Dialog Direct
2015.01 - 2020.10
Unemployment Claims Specialist
State Of Florida Department Of Revenue
2012.01 - 2015.12
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