Summary

Overview

Work History

Education

Skills

Languages

Timeline

Selina Castro

Chico,CA

Summary

Customer-focused professional with experience supporting clients, patients, and residents across healthcare, legal, and hospitality environments. Known for strong communication skills, bilingual service (English/Spanish), problem-solving, and professionalism in fast-paced settings. Experienced in front-desk operations, scheduling, phone support, and delivering positive customer experiences while maintaining confidentiality.

Professional in healthcare support with experience in dietary services. Expertise in meal preparation, food safety, and nutrition. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in communication, organization, and customer service.

Overview

years of professional experience

Work History

Dietary Aide / Resident Services Support

Culver West Health Center LLC

Los Angeles

07.2024 - 04.2025

- Delivered customer-focused service to residents in a skilled nursing environment
- Assisted residents during meals while ensuring comfort, dignity, and satisfaction
- Responded promptly and professionally to resident needs, questions, and concerns
- Maintained a clean, welcoming, and sanitary dining environment
- Collaborated with nursing and dietary teams to support resident well-being
- Followed safety, sanitation, and confidentiality standards at all times
Participated in 10 assigned educational conferences, rotations, period testing and advisor meetings.

Front Desk / Medical Office Assistant

Oakland Pain & Injury Center

Oakland

02.2023 - 08.2023

- Provided friendly and professional customer service during patient check-in and check-out
- Answered phones, scheduled appointments, and addressed patient inquiries
- Assisted patients with paperwork and clearly explained procedures
- Managed patient flow to reduce wait times and improve service efficiency
- Provided bilingual support to diverse patient populations
Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
Developed onboarding materials for new hires, standardizing training procedures across the department.
Implemented patient follow-up protocols, enhancing care continuity and satisfaction levels.
Monitored inventory of medical supplies, ensuring availability and compliance with regulations.

Receptionist / Customer Service Representative

The Hyndman Law Firm P.C.

Hayward

05.2021 - 01.2023

- Served as the first point of contact for clients, attorneys, and medical offices
- Handled high call volumes with professionalism, empathy, and accuracy
- Scheduled appointments, consultations, and follow-ups
- Provided bilingual translation services to support client communication
- Maintained confidentiality of sensitive client and legal information
Managed front desk operations, ensuring smooth client interactions and efficient appointment scheduling.
Coordinated communication between clients and attorneys, facilitating timely responses to inquiries.
Assisted in preparing legal documents, ensuring accuracy and adherence to deadlines.
Trained new staff on office protocols and customer service standards, enhancing team performance.
Implemented office procedures that improved workflow efficiency and reduced response times.
Maintained accurate records of client information and case files using legal management software.
Handled cash transactions and maintained sales and payments records accurately.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.

Guest Services / Room Attendant

Motel 6

Inglewood

02.2018 - 11.2020

- Delivered courteous and responsive customer service to hotel guests
- Responded efficiently to guest requests and concerns
- Ensured rooms met cleanliness, safety, and comfort standards
- Followed security procedures and confidentiality policies
Cleaned and maintained guest rooms, ensuring high standards of cleanliness and comfort.
Managed inventory of cleaning supplies, optimizing usage and reducing waste.
Responded promptly to guest requests and inquiries, enhancing overall guest satisfaction.
Trained new staff on cleaning protocols and safety procedures, fostering a cooperative work environment.
Implemented feedback from guests to improve service delivery and room presentation techniques.
Assisted in maintaining common areas, contributing to an inviting atmosphere for guests and visitors.
Conducted quality inspections of cleaned rooms to uphold motel standards and ensure consistency.
Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Collaborated with team members to streamline room preparation processes, improving turnaround time.