Summary
Overview
Work History
Education
Skills
Gardening, Soapmaking and Cooking
Languages
Timeline
Generic

Selina Frazier

Washington

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

30
30
years of professional experience

Work History

Customer Service Cashier

Ross Dress For Less
03.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Crew Member

Trader Joe's
11.2019 - 10.2023
  • Stocked, organized and maintained products for purchase and other areas of store.
  • Greeted and engaged in friendly customer service, assisting with product purchase, sales and and collection of payments.
  • Demonstrated strong multitasking abilities, handling multiple service requests simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Trader Joe's
11.2019 - 10.2023
  • Greeting and helping customers with their orders and product selection
  • Stocking shelves with merchandise and ensuring proper labeling and pricing
  • Operating cash registers and processing payments and returns
  • Providing excellent customer service and maintaining a friendly and helpful attitude

Office Management Specialist/IT Support Specialist

U.S. Department Of State
04.1994 - 04.2018
  • Streamlined office processes by implementing efficient filing systems and organizational tools.
  • Reduced operational costs with thorough budget management and expense tracking.
  • Implemented new technologies to enhance document management capabilities, leading to increased efficiency across various departments within the organization.
  • Spearheaded innovative solutions to improve overall office functionality and boost employee satisfaction rates.
  • Evaluated office supply inventory regularly to prevent shortages while managing cost-effective purchasing decisions.
  • Developed trustworthy rapport with clients through consistent communication and exceptional customer service skills.
  • Maintained a well-organized work environment, ensuring seamless daily operations and high levels of efficiency.
  • Provided exceptional support to executive staff by managing complex calendars, coordinating travel arrangements, and preparing necessary materials for high-level meetings.
  • Collaborated with cross-functional teams to streamline interdepartmental communication and workflow.
  • Improved interdepartmental collaboration through the implementation of regular team meetings aimed at fostering open communication between employees.
  • Handled confidential information with discretion, ensuring data privacy for both employees and clients alike.
  • Facilitated successful events by overseeing all logistics, including venue selection, catering coordination, and attendee registration.
  • Achieved timely completion of critical projects by delegating tasks among team members and tracking progress to ensure deadlines were met.
  • Established positive relationships with vendors, negotiating favorable contracts that saved company resources while maintaining quality service standards.
  • Managed complex scheduling tasks, successfully coordinating meetings, appointments, and travel arrangements for multiple staff members.
  • Administered payroll functions accurately and in compliance with company policies and legal requirements.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Assisted executive leadership team with crucial administrative tasks such as report generation, presentation preparation, and meeting facilitation.
  • Contributed to a safe working environment by diligently adhering to health and safety guidelines set forth by the company or government regulations.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.

Education

Spelman College
Atlanta, GA
06.1982

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Guest Services
  • Cash Management
  • Product Knowledge
  • Customer Focus
  • Cash handling expertise
  • Cash Register Operation

Gardening, Soapmaking and Cooking

I love to grow plants. I've grown tomatoes, eggplants, squash, basil, grapes, cucumbers, blueberries, potatoes and Thai hot chili peppers (successful outcome!). I didn't do well with the rosemary and watermelons. I'm starting the watermelons earlier this year so they have the full time to grow before it gets cold again. 


I recently made a batch of soap with coconut, olive oil and shea butter. I made it a seafoam green color, with gold streaks. Its very moisturizing and has no chemicals or toxins- good soap. 

 

Cooking is my passion. I love to see people enjoy the food I cook. I catered weddings for years with my aunt. Now I understand why people eat prior to business meetings, internationally, politically and other more intimate social meetings. Food is healing, uniting and brings much pleasure when done right. I like to see others smile. 


Languages

Spanish
Limited Working

Timeline

Customer Service Cashier

Ross Dress For Less
03.2024 - Current

Crew Member

Trader Joe's
11.2019 - 10.2023

Crew Member

Trader Joe's
11.2019 - 10.2023

Office Management Specialist/IT Support Specialist

U.S. Department Of State
04.1994 - 04.2018

Spelman College

Similar Profiles

CREATE PROFILE
Selina Frazier