A highly skilled, detailed-orientated, reliable business professional committed to providing exceptional services to clients. Demonstrated track record of success working with diverse client populations. Evaluated cost-effectiveness, streamlining daily operation processes, and supervising employees.
Hi, I’m
Selina Garcia
Akron,OH
Summary
Overview
12
years of professional experience
Work History
Bounce Innovation Hub
Program Manager
08.2021 - Current
Job overview
- Manage, facilitate, and coordinate all aspects of the MORTAR at Bounce program.
- Manage and administer entire application, review, and selection process for MORTAR program.
- Maintain excellent records of client deliverables, program timelines, Pitch night plans, and other relevant program documents.
- Network and manage a robust list of mentors from the small business ecosystem.
- Serve as the face and voice of MORTAR at Bounce within the Bounce team and outward.
- Build and maintain positive and effective relationships with program participants, guest speakers, mentors, and other network stakeholders.
- Develop a marketing program with the team to find creative ways to reach new entrepreneurs and engage the community.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Increased number of community member's attendance to program-related events by over 50%
- Managed over 100 clients.
Spectrum
Inbound Sales Specialist
09.2020 - 05.2021
Job overview
- Take calls from existing and potential customers to paint a picture of how Spectrum’s services meet their connectivity needs.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
- Learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
- Managed over 30 calls daily while maintaining Sales Representative of the month within the first three months of employment.
- Worked with multiple means of communication within fast-paced environment.
Pet Supplies Plus
Shift Supervisor
09.2018 - 01.2020
Job overview
- Partnering with store team leaders to learn and reinforce standards and daily management routines.
- Providing leadership coverage and training to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Habitat for Humanity of Portage County
Intern
06.2019 - 08.2019
Job overview
- Scheduled and coordinated meetings with churches in the county.
- Tracked meetings and conversations and implemented them into software used by the organization.
- Established lasting relationships to assist Habitat in furthering its mission.
- Assisted in completing grants to provide additional funding.
- Analyzed problems and worked with teams to develop solutions.
- Added five local church's to sponsors list.
Army National Guard
Police
04.2011 - 04.2019
Job overview
- Managed a team in a high-stress environment.
- Accomplished vital tasks such as: ensuring equipment was maintained, doing the necessary paperwork to accomplish a mission, and providing mentorship to team members.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Assessed and managed potential risks and hazardous situations.
Ford Motor Company
Assembler
03.2016 - 08.2018
Job overview
- Constructed the 650/750 F Series Super Duty truck.
- Managed paperwork to make proper adjustments to a vehicle.
- Worked in a team environment to accomplish daily tasks.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
Kent State UniversityKent, OH
Bachelor of Arts from International Relations and, Nonprofit Studies.
12.2019
University Overview
Skills
- Proficient in Word and Excel
- Customer Service
- Exemplary problem-solving skills
- Strong communication, interpersonal, and presentation skills
- Strong leadership skills
- Able to grasp new concepts quickly and efficiently
- Grant Writing
- Set Organizational Policies
- Coordinate Events
Additional Information
Additional Information
- AWARDS , Awarded the Army Commendation Medal during Operation Enduring Freedom for exemplary service Awarded the Army Achievement medal during an annual training event for demonstrating excellent leadership skills.
Affiliations
Affiliations
100+ Latino's You Must Know - Class of 2023
Canapi
Young Latino Network
Plexus LGBTQ+ Chamber of Commerce
Timeline
Program Manager
Bounce Innovation Hub
08.2021 - Current
Inbound Sales Specialist
Spectrum
09.2020 - 05.2021
Intern
Habitat for Humanity of Portage County
06.2019 - 08.2019
Shift Supervisor
Pet Supplies Plus
09.2018 - 01.2020
Assembler
Ford Motor Company
03.2016 - 08.2018
Police
Army National Guard
04.2011 - 04.2019
Kent State University
Bachelor of Arts from International Relations and, Nonprofit Studies.
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