Selina Garcia
Clovis,CA
Overview
9
9
years of professional experience
Work History
Dispatch radio operator
American ambulance
Fresno, California
05.2025 - Current
- Managed multiple radio communications to relay information.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
Dispatch call taker
American ambulance
Fresno, California
04.2023 - Current
- Assisted callers in distress by providing reassurance and clear instructions.
- Trained new call takers on protocols and use of communication systems.
TECHNICAL SUPPORT TEAM MANAGER
ALORICA
CLOVIS, USA
07.2022 - Current
- Provide support to agents who are on calls
- Take customer escalations from agents
- Coach agents on opportunities and successes
- Conduct weekly team meetings
CUSTOMER SERVICE REPRESENTATIVE/SUPPORT COACH
ALORICA
CLOVIS, USA
04.2017 - 07.2022
- Assisted customers with billing questions
- Provided technical support assistance for customers
- Provided customer service and support
- Sales and Product Knowledge
Education
General Education
WEST HILLS COLLEGE
LEMOORE, CAHigh school diploma -
SELMA HIGH SCHOOL
SELMA, CASkills
- Communication
- Ability to work under pressure
- Decision making
- Adaptability
- Active Listener
- Training and coaching
Awards
Basic Complaint Dispatcher Academy Certification, 05/20
Timeline
Dispatch radio operator
American ambulance
05.2025 - Current
Dispatch call taker
American ambulance
04.2023 - Current
TECHNICAL SUPPORT TEAM MANAGER
ALORICA
07.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE/SUPPORT COACH
ALORICA
04.2017 - 07.2022
General Education
WEST HILLS COLLEGE
High school diploma -
SELMA HIGH SCHOOL