Selina Gordon
Business Professional
Woonsocket,RI
Summary
Motivated business professional bringing 17 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Excellent reputation for resolving problems and improving client satisfaction.
Overview
16
16
years of professional experience
Work History
Owner & Operating Manager
DustBunnies Cleaning Service
Woonsocket, Rhode Island
01.2011 - Current
- Run day to day operations for a residential and commercial cleaning business.
- Employee Recruitment and Hiring, Scheduling, Supervising
- Client Billing, Correspondence and Customer Relations
- Evaluate employees' strengths and assign tasks based upon experience and training.
- Apply customer feedback to create improvements and support long-term business needs.
- Develop and maintain relationships with clients through account development.
- Maintain professional, organized and safe environment for employees and customers.
- Control costs and optimize spending via restructuring of budgets for labor, advertising assets, purchasing and technology upgrades.
Virtual Customer Care Agent
NexRep
Portland, ME
02.2014 - 01.2016
- Inbound/outbound customer service inquiries.
- Appointment setting/calendar scheduling for 35+ locations.
- Addressed customer complaints and respond accordingly.
- Liaison between all service locations and clients.
- Resolved concerns with services or products to help with retention and reinforce sales.
- Maintained and managed customer files and databases.
- Responded to clients needs and concerns through competent customer service and prompt problem-solving actions.
Store Manager/Operating Partner
Lambert Liquors
Woonsocket, RI
01.2006 - 01.2008
- Increased sales volume
- Designed attractive merchandise presentation strategies, resulting in increased store traffic and profit.
- Hired & Trained employees
- Responsibilities included purchasing, merchandising, customer service, invoicing, cash handling and all facets of running a retail store.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivered positive results by controlling monthly operations budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products, promotions and optimal appeal.
- Managed store employees successfully through proactive communication and positive feedback.
Education
Business Administration
Community College of Rhode Island
Lincoln, RISkills
Verbal and written communication
Staff Management
Business administration
Analytical problem solver
Complaint resolution
Customer Relations
Timeline
Virtual Customer Care Agent
NexRep
02.2014 - 01.2016
Owner & Operating Manager
DustBunnies Cleaning Service
01.2011 - Current
Store Manager/Operating Partner
Lambert Liquors
01.2006 - 01.2008
Business Administration
Community College of Rhode Island