Selina Granillo
Visalia,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Unit Secretary
Kaweah Delta Mental Health Hospital
02.2022 - Current
- Greeted and interacted with patients to provide information, and answer questions.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for units.
- Process patient holds.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Store Manager
KTR
04.2021 - 04.2022
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Trained and guided team members to maintain high productivity and performance metrics.
Administrative Assistant
WFG, World Financial Group
04.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Childcare Provider
TCOE
06.2020 - 04.2021
- Implemented daily routines and activities to stimulate and engage children.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from activities using personal or family vehicle.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Maintained a safe and nurturing environment, ensuring proper supervision of children at all times.
- Prepared tasty, nutritious meals for children.
Caregiver
IHSS
06.2018 - 06.2019
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
High School Diploma -
Mt. Whitney High School
Visalia, CA06.2000
Skills
- Supply Ordering
- Inpatient Care
- Professional telephone etiquette
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Adaptable and Flexible
- Critical Thinking
- Patient data confidentiality
- Telephone reception
- Unit secretary training
- Patient chart maintenance
- Problem-Solving
- Time Management
- Customer Service
- Appointment Setting
- Detail-oriented approach
Timeline
Unit Secretary
Kaweah Delta Mental Health Hospital
02.2022 - Current
Store Manager
KTR
04.2021 - 04.2022
Administrative Assistant
WFG, World Financial Group
04.2021 - 02.2022
Childcare Provider
TCOE
06.2020 - 04.2021
Caregiver
IHSS
06.2018 - 06.2019
High School Diploma -
Mt. Whitney High School
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