Selina Hall
Waynesboro,VA
Summary
Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Resources Manager
R A Yancey Lumber
01.2021 - 08.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
Regional Senior Administrative Assistant
Schwan's Home Service
08.2005 - 12.2020
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Arranged business travel details for company employees per supervisor requirements.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Created and updated records and files to maintain document compliance.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Medical Insurance Specialist
Augusta Health Care for Women
05.1998 - 07.2005
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
- Contributed to positive relationships with insurance companies through consistent follow-up and prompt issue resolution.
- Served as a reliable resource for colleagues, sharing expertise on industry trends, changes in coding practices, or updates to payer requirements as needed.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Assisted management in developing policies and procedures for streamlined billing processes, ensuring accuracy and compliance across the department.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
- Supported team members in professional growth, providing guidance on complex billing scenarios as needed.
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Researched and resolved complex medical claims issues to support timely processing.
- Verified patient insurance coverage and benefits for medical claims.
Education
Bachelors Of Business Administration - Business Administration
Averett University
Danville, VACertification
Microsoft Office Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Manager
R A Yancey Lumber
01.2021 - 08.2024
Regional Senior Administrative Assistant
Schwan's Home Service
08.2005 - 12.2020
Medical Insurance Specialist
Augusta Health Care for Women
05.1998 - 07.2005
Bachelors Of Business Administration - Business Administration
Averett University
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