Selina Harrell
Twin Falls,ID
Summary
Dynamic and detail-oriented professional with extensive experience at Aqua Purification, excelling in office administration and customer service. Proven ability to maintain confidentiality while managing sensitive data and enhancing client relations. Skilled in Microsoft Office and adept at multitasking, contributing to a positive work environment and efficient operations.
Overview
3
3
years of professional experience
Work History
Secretary
Aqua Purification
06.2024 - 07.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Cashier
Seven Eleven
10.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
House Keeping
Baymont Inn & Suit Hotel
01.2023 - 04.2023
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Streamlined housekeeping processes for increased efficiency, resulting in quicker room turnover times.
- Enhanced client satisfaction by providing exceptional housekeeping and organizational services.
- Streamlined housekeeping operations through effective communication with team members and supervisors.
- Coordinated with housekeeping staff for timely turnovers, maintaining cleanliness standards.
- Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Promoted a clean working environment by conducting regular housekeeping tasks within engine room spaces.
- Collaborated with housekeeping staff to coordinate room availability and special requests from guests.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for patients.
- Contributed to overall facility cleanliness by performing routine housekeeping tasks in assigned areas.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Assisted with daily tasks, such as errands or light housekeeping, for clients'' convenience and comfort.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Performed housekeeping tasks for a clean living environment conducive to healing.
- Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Monitored room inventory closely, working with housekeeping to maximize available rooms for incoming guests.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Collaborated with housekeeping staff to ensure rooms were prepared according to guests'' preferences.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Collaborated with housekeeping staff to ensure rooms were ready, enhancing overall guest experience.
- Collaborated with housekeeping team to ensure room readiness and swift turnover.
Cashier
Goodwill Easter Seals
11.2022 - 12.2022
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
House Keeper
Motel 6 Hotel
10.2021 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
Education
Orange County Community College
Middletown, NY06.2006
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Appointment scheduling
- Multi-line phone systems
- Supply restocking
- Spreadsheet management
- Appointment coordination
- Digital file management
- Record preparation
- Inter-office communications
- Travel arrangements
- Cross-functional communication
- Equipment sterilization
- Task prioritization
- Phone reception
- Confidentiality
- Prioritization and time management
- Office correspondence
- Filing experience
- Reception functions
- Fast learner
- Multitasking and time management
- Critical thinking
- Microsoft office
- Data entry
- Clear communication
- Customer relations and communications
- Customer and client relations
- Excel spreadsheets
- Confidentiality and data protection
- Clerical support
- Employee communications
- Scheduling
Timeline
Secretary
Aqua Purification
06.2024 - 07.2024
Cashier
Seven Eleven
10.2023 - 11.2023
House Keeping
Baymont Inn & Suit Hotel
01.2023 - 04.2023
Cashier
Goodwill Easter Seals
11.2022 - 12.2022
House Keeper
Motel 6 Hotel
10.2021 - 01.2022
Orange County Community College
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