Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Selina Jamerson

Oxford,MS

Summary

Dynamic sales professional with a proven track record at Geico, excelling in client relations and negotiation. Skilled in lead generation and upselling strategies, I consistently achieved favorable settlements while enhancing customer satisfaction. My resilience under pressure and ability to build rapport have driven significant growth in client engagement and retention.

Work History

Sales Agent

Direct Auto Insurance
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Claims Adjuster

Geico
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Answered customer questions regarding deductibles.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Prepared summaries of damage, payments, and policy coverage.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.

Education

Associate Of Applied Business - Information And Communication Technology

Gordon College
Barnesville, GA
06.1994

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Call control
  • Resilience under pressure
  • Sales presentations
  • Networking
  • Persuasion techniques
  • Objection handling
  • Adaptability to change
  • Social media marketing
  • Sales strategies
  • Lead generation
  • Paperwork processing
  • Cold calling
  • Making offers
  • Building rapport
  • Demonstrating products
  • Upselling strategies
  • Product demonstrations

Accomplishments

Property & Casualty License for Mississippi

Timeline

Sales Agent

Direct Auto Insurance

Claims Adjuster

Geico

Associate Of Applied Business - Information And Communication Technology

Gordon College

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Selina Jamerson