SELINA KEARNEY-ROGERS
Lakewood
Summary
Professional leader with strong emphasis on team collaboration and results-driven management. Adept at optimizing processes, and ensuring adherence to high standards. Reliable and adaptable, skilled in conflict resolution, strategic planning, and fostering a productive work environment. Enthusiastically focused on exceeding customer expectations. An accomplished supervisor with exceptional knowledge of processes. A dedicated water industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enjoys driving performance and contributing to organizational success.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sr. Supervisor of Operations
New Jersey American Water
10.2023 - Current
- Supervise New Services Staff and contracted employees
- Help lead the Lead Services Initiatives for NJ4; recognize lead/galvanized services, sign off on waivers for replacements
- Site Visits with Operations Specialists and Inspections Supervisor to help determine service line placements
- Coordinate weekly New Services meetings with NJ4 & NJ7 Staff
- Ensure cross training of all staff to ensure no lag in responses
- Review and approve time entries
- Process and/or delegate processing of checks for customer paid service installations, relocations, retirements
- Review and approve EDR check requests for permits/traffic control
- Review and approve work orders for completed Contractor Service Dept work in Mapcall
- Review and approve Purchase Card entries
- Respond to Contractor/Builder concerns
- Review and assign BPEMs for Review
- Ensure processing is aligned with NJAW’s operating tariff
- Learning monthly department asbilt reconciliations
- Many of the Junior Supervisor Roles regarding supervisor approvals of work orders, meetings, Emergency On-Call Rotation, et al
Supervisor, Planner - Distribution
New Jersey American Water
03.2022 - 10.2023
- Work in tandem with Sr Supervisor of Distribution; proxy for Sr as lead during planned out of office and weekly day off
- Review Mapcall work orders to ensure all required dependencies are entered before scheduling daily work
- Assist Sr with daily T&D tailgate talks, distribution work as it relates to water and sewer
- Assist with or lead required performance discussions and/or work related concerns; relay concerns and discuss resolution with Sr Sup, Supt, Sr Ops Mgr
- Review reporting for compliance work (valves inspections/hydrant flushing); create required code red or alerts with mapping
- Review Fleetio reports weekly and take required action to ensure vehicle/equipment issues addressed, repaired, resolved
- Create work orders in Mapcall as needed, based on SAP notifications, bpems, customer calls, et al
- Request mark outs for water and sewer work orders based on field inspection, GIS Mapping and Google Earth
- Take emergency calls from FRCC with regard to sewer back ups (Code 2) or leaks and main breaks-dispatch crew as needed
- Track requested PTO and log to NJ4 Calendar to ensure overtime call out list is accurate
- Enter time on behalf of, if necessary; approve time in MyTime in Supervisor absence
- Supervisor On Call regular rotation - answer/resolve emergency after hours customer water and sewer issues utilizing on call list
- Conduct safety job observations regularly on a monthly basis; ensuring employees are working to Company safety standards and log in Mapcall database
- Review Collective Bargaining Agreement; attend labor relations discussions with management & labor conferences with ELT and Ops mgmt
- Ensure employees are scheduled for trainings, complete LEARN classes, enter near miss submissions in Mapcall database
- Schedule daily work and coordinate crews based upon recognition of employee roles, seniority, skillset, and outside factors
- Attend weekly Supervisor Meetings to provide Sr Mgr with department updates and to receive feedback
- Receive Purchasing Card receipts; provide GL coding and WBS numbers to Department specialist for reconciliation
- Attend bi-weekly meetings with Service Group and Superintendent to review work processes and status of service work
- Coordinate team building events with Distribution staff; attend a quarterly meeting with Sr Management to discuss issues
- Work with the safety manager to ensure all documentation for licensing and training is obtained and logged in Mapcall database
- Work with inventory clerk to ensure all ppe, supplies, and materials are available for crews on a daily basis
- Create Purchase Orders for vactor parts/supplies as needed and work with vendors to service and supply vehicles/equipment
- Approve/Cancel/Close work orders and scan tap cards to MMSI to upload to work orders in Mapcall
- Coordinate and implement via collaboration, various operations projects; i.e. Safety week programs, IT upgrades, et al
- Conduct employee interviews and assist with new employee onboarding/access/pcards/uniforms/UM Training scheduling
Operations Specialist
New Jersey American Water
05.2021 - 03.2022
- Review applications requests, read site plans, township approved subdivisions of property and fixture count forms as part of the customer’s request for new water service installations or renewal of existing water services
- Determine water availability based on NJAW GIS Mapping and MapCall Database
- Create Technical Master Data for new premise setup and enter information into Mapcall to create work orders
- Complete application along with property drawings for township street opening permits, send complete drawings with the Traffic Control Detail for County and State road opening permits
- Use GIS Mapping to Provide letters of Water Service Availability
- Complete Inspection Forms and forward to Field Inspectors for Pass/Fail determination and dispatch work orders
Service Delivery Specialist
New Jersey American Water
03.2007 - 05.2021
- Regulatory Investigations for Water Utility; Responsible for research & resolution of complaints received via the NJ Board of Public Utilities, NY Public Service Commission, Executive Resolution Team, Government Affairs and NJAW Legal Department
- Research accounts & respond to Petitions for Formal Hearings sent by the NJBPU
- Attend & Testify at Legal & OAL hearings along with Corporate or External Legal Counsel as Company SMW
- Download, review and format monthly service quality survey report
- Research Subpoenas received in Legal Department & provide documentation requested by the courts
- Contact municipal authorities, fire commissioners & key account personnel to collect payment of aged revenue
- Create work orders for distribution to field personnel/resolve work orders that require additional review
- Consecutive Estimate and Zero Use BPEM review
- Training Day Presentations for Customer Service Call Center
- Locate Unbilled Revenue via various internal resources; make determination regarding premise status
- Monthly NJAW complaint review conference calls with CSC Business Partners and Liaison
Coordinator, Credit Life Mortgage Product
AIG/American General
01.1998 - 03.2007
- Review system reports, resolve open issues to ensure compliance, perform financial analysis of key accounts
- Successfully oversee the monthly billing reconciliation of multi-million dollar premiums
- Manage and provide support to staff, which includes distribution of work, training, coaching, and mentoring
- Coordinate and assist in monthly reconciliation of premiums remitted to the database via electronic uploads
- Ensure completion of processed premium is met by deadline at month end to meet departmental quota
- Liaison to software vendor/facilitate meetings for software upgrades
- Conduct quality monitoring of team members to provide adequate input on annual reviews
Credit Insurance Account Manager
AIG/American General
04.2000 - 12.2001
- Monitored state and federal insurance regulatory notices to maintain compliance
- Assisted in merger and acquisition via travel, documentation and implementation of workflow and processes
- Managed/Monitored credit insurance accounts and reconciled billed premium
- Prepared contracts for new accounts and issued agent commissions based on existing business
- Issued credit insurance coverage in accordance with various state regulations and guidelines
Benefits Administrator/Client Services
AIG/American General
01.1998 - 04.2000
- Issued and Amended group policies within underwriting and insurance guidelines
- Processed benefit enrollments, status changes, benefit terminations
- Administered Cobra policies according to state regulations
- Executed life conversion policies
- Maintained enrollments and billing for customers for small & large employer groups/TPA’s
Medical Claims Examiner/QC Analyst
Prudential Ins. Co.
04.1989 - 06.1997
- Maintained quality control of all claims payment to ensure customers satisfaction
- Answered calls in high volume call center; educated customers concerning coverage, resolved
- Processed COB, Medicare, physician, hospitalization, xray/lab claims according to contracted guidelines
Education
Bachelor of Science - Office Administration
Livingstone College
Salisbury, NCSkills
- Data analysis
- Compliance
- Technical proficiency
- Negotiation and conflict resolution
- Scheduling and coordinating
- Work Planning and Prioritization
- Performance tracking and evaluation
- Customer relationship management
- Workflow management
- Public speaking
Certification
Human Resources Management Certificate
Ocean County College
Toms River, NJ
Timeline
Sr. Supervisor of Operations
New Jersey American Water
10.2023 - Current
Supervisor, Planner - Distribution
New Jersey American Water
03.2022 - 10.2023
Operations Specialist
New Jersey American Water
05.2021 - 03.2022
Service Delivery Specialist
New Jersey American Water
03.2007 - 05.2021
Credit Insurance Account Manager
AIG/American General
04.2000 - 12.2001
Coordinator, Credit Life Mortgage Product
AIG/American General
01.1998 - 03.2007
Benefits Administrator/Client Services
AIG/American General
01.1998 - 04.2000
Medical Claims Examiner/QC Analyst
Prudential Ins. Co.
04.1989 - 06.1997
Bachelor of Science - Office Administration
Livingstone College
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