Selina Kerr
Huntington Beach,CA
Summary
Customer Service Representative with excellent oral and written communication skills. Great time management, active listening and analytical problem-solving skills. Able to build rapport quickly both in person and over telephone.
Overview
18
18
years of professional experience
Work History
Front Desk Assistant
Fullerton College CARE/CalWORKs Departments
06.2022 - Current
- Greet students upon arrival, offer assistance and answer questions to help assist with their program
- Help prepare for events
- Call students to schedule appointments to ensure meeting their program requirements
- Answer phones and assist students with questions, scheduling appointments and inform their specialist if they need their assistance
- Update Coordinators' Outlook calendars
- Use SARS software to schedule appointments for students
- Use Banner software to keep track of student information
- Use Google Forms to create workshop sign up sheets, track student enrollment and transfer information into SARS
- Scan vendor cards to help keep track of inventory
Insurance Sales Agent
Total Advantage Healthcare
08.2021 - 12.2021
- Responded to customer calls swiftly to resolve issues and answer questions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Built relationships with clients through active listening and being empathetic to provide excellent service.
- Listened to clients' needs to figure out which Medicare Advantage Health plan would help them the most and submitted accurate applications to insurance company.
Insurance Customer Service Representative
Hall, Mahar And Associates
01.2020 - 03.2020
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Documented customer contact in Hawksoft to maintain record of customer interactions and elevate quality of service.
- Sold auto and home insurance to individuals using consultative selling techniques.
- Shopped several insurance carriers to quote prospective and current clients' different insurance rates.
Insurance Agent
Total Advantage Healthcare
06.2019 - 10.2019
- Responded to customer calls swiftly to resolve issues and answer questions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Built relationships with clients through active listening and being empathetic to provide excellent service.
- Listened to clients' needs to figure out which Medicare Advantage Health plan would help them the most and submitted accurate applications to insurance company.
Debt Consultant
Arete Financial Freedom
03.2019 - 05.2019
- Generated and followed up on lead lists resulting from specific marketing campaigns.
- Prepared sales contracts.
- Used consultative sales approach to understand and meet customer needs.
- Developed strong rapport with customers and created positive impression of business.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Financial Counselor
Primal Justice
05.2018 - 10.2018
- Used a consultative sales approach to understand and meet potential clients' needs.
- Helped clients feel comfortable moving forward with program by making sure to properly explain while building rapport with clients.
- Actively worked my pipeline and followed up with clients who were not comfortable moving forward with the program on the first call.
- Empathetic with the clients and helped them understand how the program would help improve their situation.
Senior Debt Consultant
ASLR Marketing
01.2016 - 05.2018
- Identified prospects' needs and developed appropriate responses along with information on fitting services.
- Prepared contracts.
- Determined clients' needs by asking relevant questions and listening actively to responses.
- Consistently achieved sales quotas and was one of company's top producers.
- Assisted in training new Sales Representatives.
- Answered client telephone calls promptly and in appropriate manner.
- Asked open-ended questions to assess clients' needs.
- Led numerous morning Team Meetings for company.
- Was empathetic to each prospects situation and would help enroll them in either a student loan program or debt settlement program.
Senior Sales Representative
The Bill Coach
02.2010 - 03.2015
- Handled prospect calls from start to finish.
- Assisted prospects in seeing the benefit of Consumer Credit Counseling Program for their specific situation.
- Actively worked my sales pipeline.
- Consistently hit/exceeded Sales Quotas.
Senior Debt Consultant
Morgan Drexen
10.2005 - 11.2009
- Followed up with appointments in timely manner for prospects needing assistance with their debt.
- Actively worked my pipeline following up with old prospects.
- Listened to prospects hardships and was empathetic to their specific situations.
- Hit monthly sales quotes consistently.
Education
Associate of Arts - Sociology
Fullerton College
Fullerton, CA05.2023
Some College (No Degree) -
Saddleback College
Mission Viejo, CAHigh School Diploma -
Dana Hills High School
Dana Point, CA2004
Human Services
Cal State Fullerton
06.2025
Skills
- Self-motivated
- Team leadership
- Strong verbal communication
- Empathetic
- Problem solving strength
- Excellent work ethic
- Strong client relations
- Skilled problem solver
- People-oriented
- Active listening skills
- Personable
- Goal-oriented
- Positive and friendly
Timeline
Front Desk Assistant
Fullerton College CARE/CalWORKs Departments
06.2022 - Current
Insurance Sales Agent
Total Advantage Healthcare
08.2021 - 12.2021
Insurance Customer Service Representative
Hall, Mahar And Associates
01.2020 - 03.2020
Insurance Agent
Total Advantage Healthcare
06.2019 - 10.2019
Debt Consultant
Arete Financial Freedom
03.2019 - 05.2019
Financial Counselor
Primal Justice
05.2018 - 10.2018
Senior Debt Consultant
ASLR Marketing
01.2016 - 05.2018
Senior Sales Representative
The Bill Coach
02.2010 - 03.2015
Senior Debt Consultant
Morgan Drexen
10.2005 - 11.2009
Associate of Arts - Sociology
Fullerton College
Some College (No Degree) -
Saddleback College
High School Diploma -
Dana Hills High School
Human Services
Cal State Fullerton
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