Selina Khantikone

• Team Leadership & Training: Served as team lead for off-duty managers across three offices; trained onboarding staff, facilitated team-building sessions, and provided ongoing mentorship to enhance team cohesion and productivity
• Process Improvement & Documentation: Collaborated with team members to draft and revise Standard Operating Procedures, ensuring consistency and efficiency in daily operations
• Patient Coordination & Scheduling: Coordinated patient and doctor schedules, ensuring seamless appointment management and optimal time utilization
• Insurance Analysis & Financial Communication: Analyzed insurance benefits details and communicated accurate information to patients to support informed decisions regarding treatment plans
• Administrative Support: Performed patient database entry, filing, and other system documentation tasks; maintained office organization to support efficient operations
• Customer Service & Payments: Managed high-volume calls, addressed patient inquiries, collected payments, and ensured exceptional customer service standards

Key Achievements: Social Media Outreach

September 2021- November 2023

• Media Management: Planned, coordinated, and reviewed media content across multiple platforms
• Developed and maintained a weekly publishing schedule for live posts, monitored queries, and responded to messages through company media accounts and email correspondence
• Content Creation: Designed engaging newsletters, photography, video reels, and Photoshop-edited visuals for social media platforms, including Facebook, Instagram, and TikTok, to enhance brand visibility and audience engagement
• Business Collaboration: Built and maintained partnerships with clients and healthcare providers to promote services and foster long-term relationships
• Assisted HR in arranging meetings, workshops, and outreach programs, ensuring alignment with organizational goals and outreach programs
• Contributed to the analysis of processes and provided input for improvement and opportunities
• Managed multiple tasks simultaneously and met deadlines effectively

• Inventory Management: Scanned container labels using RF scanners to verify contents and ensure accurate shipment to target destinations. Unpacked and repacked items in different quantities and configurations for shipment.
• Quality Control: Identified defective, incorrect, or missing merchandise, promptly reported issues, and updated labels to maintain inventory accuracy and minimize errors
• Production Support: Relocated boxes, containers, and pallets using specialized equipment, meeting strict production targets and contributing to streamlined operations

• Data Analysis & Strategy: Measured and evaluated consumer needs, satisfaction levels, and shopping trends to enhance marketing and merchandising strategies, resulting in improved customer engagement and sales performance
• Visual Presentation: Planned and executed visual merchandising strategies, ensuring compliance with company guidelines for store displays, inventory arrangement, pricing accuracy, and advertising placement to maximize appeal and drive sales
• Customer-Centric Operations: Provided merchandise and personalized shopping assistance to customers in-store, via phone, and through online channels, delivering exceptional retail experience and fostering customer loyalty