Selina Lindsey
Kamiah,ID
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes.
Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations. Customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Clerk
Clearwater Hospitality
Kamiah, Idaho
02.2022 - 09.2024
- Greeted customers and answered inquiries in a professional manner.
- Verified customer information by collecting and inputting data into the computer system.
- Provided excellent customer service to ensure customer satisfaction.
- Processed cash payments, checks, and credit card transactions accurately.
- Scheduled appointments for clients and customers with appropriate staff members.
- Answered incoming calls and transferred them to the correct department or personnel.
- Maintained filing systems and retrieved documents upon request from staff members.
- Inputted customer orders into the system for processing of merchandise orders.
- Resolved customer complaints in an efficient manner while preserving client relationships.
- Ensured compliance with company policies and procedures related to front office operations.
- Posted payments received from customers into their respective accounts.
- Performed basic bookkeeping tasks such as balancing cash drawers at end of day.
- Monitored visitor access logs and tracked visitors entering and exiting premises.
- Updated electronic calendars with upcoming events and scheduled meetings.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Welcomed large volume of guests and improved overall customer service.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Supported new employee onboarding, enhancing team integration.
- Conducted office tours for visitors, promoting a positive image of the company.
- Received and distributed mail, letters and packages.
Caregiver
Lakeside Assisted Living
Winchester, ID
12.2022 - 04.2023
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
Mexico Christian Academy
Mexico, MO06-1996
Skills
- File Organization
- Spreadsheet development
- Document Management
- Schedule and calendar management
- Knowledge of Healthcare Terminology
- Patient Charting
- Report Preparation
- Database entry
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Assistant with Medications Certification
Timeline
Caregiver
Lakeside Assisted Living
12.2022 - 04.2023
Front Office Clerk
Clearwater Hospitality
02.2022 - 09.2024
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Assistant with Medications Certification
High School Diploma -
Mexico Christian Academy
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