Selina Lipsey
Port Saint Lucie,FL
Summary
Skilled Project Management Assistant with background in coordinating, planning, and supporting daily operational and administrative functions. Demonstrated strengths in improving organizational processes, enhancing productivity, and implementing project strategies. Noteworthy impact on streamlining communication between departments, while also aiding in the successful completion of numerous projects.
Overview
12
12
years of professional experience
Work History
Lead Veterinary Technician
Veterinary Medical Center Of St. Lucie County
Port Saint Lucie, FL
07.2024 - Current
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Tracked and scheduled follow-up appointments for animal treatment.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Project Coordinator
All-Craft Remodeling
Milwaukee, Wisconsin
01.2023 - 06.2024
- Drafted presentations outlining the current state of specific projects for senior managers to review.
- Established and maintained quality performance metrics to meet objectives.
- Developed and implemented project plans, established timelines, tracked progress, and ensured deadlines were met.
- Managed communication channels between various teams involved in the execution of complex projects.
- Served as point-of-contact to support order management, testing, and reporting.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Monitored performance metrics such as cost, timeline, quality control, and customer satisfaction levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
Human Resources Assistant
GMG Properties
Milwaukee, WI
02.2021 - 12.2022
- Assisted with planning, organizing, and coordinating company events.
- Provided administrative support for HR projects and initiatives.
- Supported recruitment with resume screening, interview scheduling, and candidate job offers.
- Handled confidential information with discretion and integrity.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Facilitated new hire orientations and employee training sessions.
- Coordinated training schedules and filed crucial administrative paperwork.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Assisted in developing job descriptions and person specifications.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Real Estate Agent/Assistant
Keyes
Stuart, FL
03.2018 - 02.2020
- Provided administrative support to the real estate team, including data entry and file management.
- Reviewed purchase agreements to ensure compliance with applicable laws and regulations.
- Negotiated terms of offers between buyers and sellers when needed.
- Supported the creation and execution of purchase agreements, leases, and other real estate documents.
- Communicated with owners regarding home and loan status.
- Organized open houses to showcase available properties to potential buyers or renters.
- Participated in networking events to build relationships with prospective clients.
- Coordinated with lenders, home inspectors, and pest control operators as needed.
- Conducted follow-up with clients post-sale or lease to ensure satisfaction.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Drove customer feedback to deliver information to management for corrective action.
- Assisted in the coordination of closing procedures and documentation.
- Cold-called clients to obtain exclusives.
- Coordinated with appraisers, inspectors, lenders, and title companies during the closing process.
- Conducted market research and compiled data on recent property sales.
- Ensured that all necessary paperwork was completed accurately before submitting it for review or approval.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Coordinated listing photography sessions to present properties to the general public.
- Prepared and presented comparative market analysis reports.
Veterinary Technician
Banfield Animal Hospital
Jensen Beach, FL
09.2016 - 02.2018
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Monitored post-surgical pet care and administered medication under vet direction.
- Documented and tracked treatment activities.
- Operated radiographic and ultrasound equipment.
- Prepared laboratory slides for microscopic examinations.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate, and other parameters as necessary.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Obtained relevant health history and information from clients to maintain medical charts.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Prepared and administered medications and vaccines as prescribed by a veterinarian.
- Tracked and scheduled follow-up appointments for animal treatment.
- Operated anesthesia, oxygen, and monitoring equipment.
- Maintained accurate records of all animal treatment, including medical history files and vaccination certificates.
Call Center Sales Representative
Teleperformance USA
Port Saint Lucie, FL
05.2013 - 09.2016
- Researched customer inquiries and provided solutions in a timely manner.
- Utilized a computer system to track customer accounts and update order information.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Assessed customer feedback surveys and made adjustments accordingly.
- Handled escalated customer service issues professionally and efficiently.
- Processed orders for customers over the phone.
- Answered incoming calls from customers, providing prompt and accurate information.
- Updated customer information in the database accurately.
- Documented sales call data in company software.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified opportunities to cross-sell additional products and services to existing customers.
Education
BBA - Business Administration
Herzing University
Orlando, FL05-2026
Real Estate Sales License - Sales
Florida Real Estate School
Port Saint Lucie, FL03-2017
High School Diploma -
Centennial High School
Port Saint Lucie, FL06-2013
Skills
- Project coordination
- Budget coordination
- Project feedback data
- P&L management
- Team coordination
- Quote preparation
- Detail-oriented
- Adobe applications
- Customer management
- Staff hiring and recruitment
- Computer literacy
- Talent recruitment
- Interviewing techniques
- Effective planning
- Personnel records management
- Staff education and training
- Communication management
- Onboarding coordination
- Administrative assistance
- Training support
- Scheduling
- Human resources support
Websites
References
References available upon request.
Timeline
Lead Veterinary Technician
Veterinary Medical Center Of St. Lucie County
07.2024 - Current
Project Coordinator
All-Craft Remodeling
01.2023 - 06.2024
Human Resources Assistant
GMG Properties
02.2021 - 12.2022
Real Estate Agent/Assistant
Keyes
03.2018 - 02.2020
Veterinary Technician
Banfield Animal Hospital
09.2016 - 02.2018
Call Center Sales Representative
Teleperformance USA
05.2013 - 09.2016
BBA - Business Administration
Herzing University
Real Estate Sales License - Sales
Florida Real Estate School
High School Diploma -
Centennial High School
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