Selina McJury
Batavia,NY
Summary
Ambitious Sales Support Manager recognized for exceptional leadership skills and for exceeding sales goals. Excellent communicator and key contributor to hiring processes, maximizing highly-qualified candidates on teams. Self-motivated and driven to succeed. Offering 25 years of service in B2B industry.
Overview
38
38
years of professional experience
Work History
Sales Support Manager Office Manager
Creamy Creation LLC
12.1999 - 04.2024
- Customer Service and sales support to 6 out of our top 10 customers
- Sales Manager for 5 different tote accounts
- Team leader 6-13 employees
- Project Manager and team member for several projects from IT to new office design and completion, that was done ahead of deadline and under budget
- SAP Key user for sales
- USA project team leader and training of employees
- Completing user instructions for USA colleagues
- INFOR Key user
- Project team leader USA and training of employees
- Demand Planning
- Inventory for ingredients
- Logistics both domestic and international
- Show events: Responsible for designing booth, coordinating delivery of all samples and POS shipping, booking hotels, attending event, set up booth and teardown. Visits and dinners with customers
- Crisis team member.
- Organized promotional events and interacted with community to increase sales volume.
- Developed solutions to sales challenges and maximized business opportunities.
- Established strong relationships with key clients by regularly conducting business reviews and ensuring their needs were met throughout their customer journey.
- Spearheaded a successful CRM system migration project that improved data accuracy, reporting capabilities, and overall efficiency within the department.
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Developed comprehensive training materials and conducted workshops to improve the skills and knowledge of the sales support staff.
- Collaborated with cross-functional teams to ensure seamless coordination between sales, marketing, and product departments.
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
- Optimized internal workflows by identifying inefficiencies, implementing improvements, and monitoring progress.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reported to senior management on organizational performance and progress toward goals.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
Bartell Power Products
09.1986 - 11.1999
- Customer Service
- Order Entry
- Inside sales
- Logistics
- Procurement
- Show event set up, execution, and attendance.
Education
Bachelor's degree - Business Management
Bryant & Stratton
Rochester, NY09.1988
Skills
- Sales and Sales Support
- Exceptional Customer Service
- Salesforce
- Office Management
- SAP
- INFOR
- Logistics
- Project Management
- Forecasting
- Account Management
- Microsoft Outlook, office, teams, word, excel, power point
- Procurement
- Supplier Relations
- Time Management
- Decision-Making
- Relationship Building
- Staff Training and Development
- Goal Setting and Achievement
- Customer Complaint Resolution
- Inventory Management
- B to B sales
- Document Management
- Customer Order Management
- Sales Projections
- Strategic account development
- Customer Portfolio Management
- Promotional sales events
- Networking Events
Personal Information
Relocation: Anywhere
Timeline
Sales Support Manager Office Manager
Creamy Creation LLC
12.1999 - 04.2024
Customer Service Representative
Bartell Power Products
09.1986 - 11.1999
Bachelor's degree - Business Management
Bryant & Stratton