Selina Merten
Summary
Reliable Medical Support professional with 11 years of experience in a bustling environment. Expertly assist with office operations and physician support by gathering patient information, scheduling and messaging. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
29
29
years of professional experience
Work History
Plastic Surgery Medical Support Specialist
SSM Health Dean Medical Group
11.2020 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Float Medical Support Specialist
Agnesian HealthCare
03.2013 - 11.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensured continuity of care for patients transitioning between providers by coordinating medical record transfers and timely communication with new caregivers.
- Proactively addressed patient questions or concerns about their health status or treatment plans while maintaining a compassionate demeanor at all times.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Supported the clinic''s reputation for exceptional patient care through meticulous attention to detail in all aspects of administrative tasks.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Knowledge in over 20 different departments.
- Floated to departments as needed whether it was to fill in or to train a new team member.
Office Manager
Menards
03.2005 - 03.2013
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Human Resources Payroll Specialist
Menards
06.1995 - 03.2005
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Ensured accurate and timely payroll processing for over 200 employees on a weekly basis, maintaining strict adherence to deadlines and regulations.
- Assisted with recruitment and onboarding of new employees.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
Education
Associate of Arts - General Studies
Moraine Park Technical College
Fond Du Lac, WI06.1992
High School Diploma -
Horace Mann High School
North Fond Du Lac, WI05.1991
Skills
- Flexibility and Adaptability
- Patient Referrals
- Patient Health Information Access
- Epic Systems
- Office Administration
- Customer Service
- Collaboration and Teamwork
- HIPAA Regulations
- OSHA Compliance
Timeline
Plastic Surgery Medical Support Specialist
SSM Health Dean Medical Group
11.2020 - Current
Float Medical Support Specialist
Agnesian HealthCare
03.2013 - 11.2020
Office Manager
Menards
03.2005 - 03.2013
Human Resources Payroll Specialist
Menards
06.1995 - 03.2005
Associate of Arts - General Studies
Moraine Park Technical College
High School Diploma -
Horace Mann High School
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