Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Selina Mitchell

Wendell,NC

Summary

Twenty-two years client interface experience and unsurpassed worth ethic that thrives in dynamic, challenging, and fast-paced professional environments. Tech-savvy with excellent communication, organizational and analytical capabilities.

Overview

24
24
years of professional experience

Work History

Senior Manager Market Operations Support

Progress Residential
08.2023 - Current
  • Evaluated existing market operations and identified opportunities for operational improvement.
  • Proposed viable solutions in both Market and Central Services based operations.
  • Provided substitute coverage for Portfolio Operation Directors, Service Directors, Make Ready Managers, Make Ready Coordinators and Regional Renovation Managers.
  • Partnered with Regional Directors to ensure property management revenue, expense, staffing and training goals were achieved.
  • Partnered with all business units to ensure processes and workflow were aligned with organizational goals.
  • Supported change management in organization to ensure proper documentation and training was provided to impacted employees.
  • Demonstrated ability to effectively lead change throughout organization.
  • Conducted periodic market reviews, as requested by Executive Vice President of Operations and other stakeholders.
  • Ensured all safety standards were met and training was completed.
  • Collaborated with Regional Directors, Market Teams, and other Business Units.
  • Drove results cross-functionally.
  • Ensured markets provided outstanding and responsive customer service.
  • Coordinated activities to maximize efficiency of all processes.
  • Partnered with Regional Directors to develop teams.
  • Ensured all training requirements were completed in timely manner.

National Manager Project Coordination

Progress Residential
06.2019 - 08.2023
  • Managed Project Coordination team of 36.
  • Provided oversight to Project Coordination Supervisors and Project Coordinators in all daily functions of Renovation Team within their assigned business unit.
  • Ensured team provided accurate and timely completion of all vacant home make ready dates within company targeted timelines.
  • Supported Project Coordination Supervisors with resources, training, coaching, and development.
  • Monitored Closing reports; ensured Project Coordinators were awarding projects within 48 hours.
  • Reviewed AP reporting to promote timely invoice processing.
  • Ensured Acquisitions Analysts had necessary information to maintain broker/seller agent relationships.
  • Assisted and facilitated communication between Acquisitions Analyst and Senior Project Managers to ensure company scoping due dates were being followed.
  • Monitored scope of work was assigned to vendors in timely manner.
  • Trained new Project Coordinator team members in all aspects of their role.
  • Ensured all PM daily tasks and appointments with brokers/agents for Due Diligence Inspections, and all make ready activities required to get properties rent ready were completed within company timelines.
  • Assisted with assigning Scopes of Work to approved vendors within all markets as needed.
  • Analyzed market acquisition daily volumes to ensure all team leads were aware of potential scheduling challenges.
  • Reviewed invoices for accuracy and approval as needed.
  • Worked with Vendor Resourcing Department to onboard local vendors onto company platform.
  • Monitored renovation progress to make sure all workflows were being completed according to company timelines and standards.
  • Worked closely with central and market operations to ensure corporate initiatives were met.
  • Drove performance and results for Project Coordination team and ensured Project Coordination team provided outstanding and responsive customer service.
  • Performance management of personnel including reviews, corrective action, mentoring, and development and performance improvement plans.

Manager Third Party Risk Management

AbbVie
07.2013 - 06.2019
  • Managed Third Party Risk Management team of 27.
  • Evaluated design and performance of existing controls.
  • Identified control gaps and measured effectiveness of controls in managing operational risk.
  • Provided pre-audit health check.
  • Analyzed issues identified during SOX testing and assisted with remediation efforts.
  • Provided training and awareness on relevant policies and standardized control tracking systems.
  • Performed new third-party vendor onboarding reviews and continued due diligence reviews based on vendor risk rating.
  • Set review dates, tracked review progress, and ensured appropriate documentation was maintained.
  • Reviewed and evaluated adequacy of reports received for critical and essential vendor oversight to ensure exceptions were resolved, impact analyses were performed, and control considerations were addressed by business areas.
  • Analyzed new and renewing vendor contract terms.
  • Communicated results, recommendations, and issues for third party vendors to management.
  • Generated monthly Vendor Management Reports for Risk Committee.
  • Worked collaboratively with IT Security to facilitate third party vendor onboarding, continued due diligence, and terminations.
  • Maintained Vendor Risk Management Program in accordance with Regulatory Guidance and industry practices.
  • Generated annual Board Reporting statistics regarding program trends and vendor risk.
  • Provided recommendations for enhancements to Vendor Risk Management Policy annually.
  • Ensured risk tolerance levels accurately reflected risk appetite.
  • Maintained Vendor Management application.
  • Assisted in audit, compliance, and pre-exam requests for vendor due diligence documents.
  • Implemented and governed Third Party Risk Management Program, Quality Assurance Program, and Issues Management program.
  • Created Standard Operating Procedures.
  • Generated/evaluated metrics and reporting.
  • Identified clear roles and responsibilities for overseeing and managing third-party relationships.
  • Determined contingency plan for terminating third-party relationships in effective manner.
  • Trained affiliates on Third Party Risk Management, Quality Assurance, and Issues Management.
  • Managed framework, methodologies, and tools for third-party risk assessments and performance reporting.
  • Evaluated third-party risk assessments and identified areas in which risks could be mitigated.
  • Generated and monitored non-adherence reporting to ensure compliance with regulations.
  • Served as liaison between Third Party Risk Management, Risk Partners, and Internal Audit on key processes.
  • Performed SOX controls testing for Third Party Risk Management.
  • Maintained SOX audit documentation and repository for Third Party Risk Management.
  • Analyzed issues identified during SOX testing and assisted with remediation efforts.
  • Presented business cases, audit findings and overall health of programs to Third Party Risk Management Committee and Board Audit Committee.

Manager Project Coordination

Avaya
09.2006 - 07.2013
  • Managed Project Coordination team of 32.
  • Maintained U.S. and Canada project order books for complete quote to invoice cycle.
  • Created job execution packages for project manager and professional services.
  • Managed daily reporting of project uploads, closures, and reconciliations.
  • Initiated and executed requests for information, requests for quotes and purchase orders.
  • Modified production and shipping schedules according to project schedule.
  • Created and managed project plans, schedules, work hours, budgets, expenditures and assigned resources.
  • Prepared meeting agendas and presentations for communication of project information to stakeholders.
  • Identified project risks and worked with internal teams to implement mitigation strategies.
  • Maintained documents for estimation, scheduling, bill rates, work orders, and summaries.
  • Reviewed project proposals and deliverables to determine proper lead times.
  • Created new vendor set-up documentation and on-boarded new vendors.
  • Trained vendors on invoice packet requirements and how to submit invoice packets.
  • Prepared contracts, subcontracts, change orders and purchase orders.
  • Monitored key performance indicators for projects and resources.
  • Managed Statement of Work contract renewals.
  • Created in-progress and at-risk dashboards.
  • Negotiated pricing for materials and labor.
  • Reviewed and approved invoicing.
  • Managed export documentation for shipments held in customs.
  • Coordinated third party logistics activities.
  • Maintained billing for managed and hosted services.
  • Performed SOX audits and generated compliance reporting.

Customer Support Analyst III

Burt's Bees
02.2001 - 09.2006
  • Executed material management strategy to support business and financial objectives.
  • Consistently delivered products and services to meet customer requirements.
  • Monitored inventory levels to avoid excess inventory, inventory shortages, and inventory expiration.
  • Managed purchase orders through their entire life cycle, including placement & invoice discrepancy reconciliations.
  • Continuously engaged with suppliers for change in order status' including scheduled ship dates.
  • Ensured supplier backorders were resolved in timely manner without stock-outs.
  • Monitored global inventory & leveraged intercompany transfers to avoid stock-outs when necessary.
  • Monitored material consumption trends and worked with Lab Operations to form predictive consumption BOMs to better predict future material demand.
  • Drove forecasting models aligned to strategic growth plans to ensure supplier network had visibility to future needs.
  • Developed and enhanced existing Supply Chain planning tools to reduce inventory carrying costs, improve forecasting accuracy and drive automation.
  • Facilitated strong working relationships with suppliers.
  • Collaborated with Finance on RMA process for returns to vendors.
  • Collaborated with Quality Control and Quality Assurance to ensure timely release of materials.
  • Collaborated with R&D, Development Operations, and Lab Operations to ensure that material changes and process improvements were well executed with minimal scrap costs.

Education

Bachelor of Science - Technical Management

DeVry University
Morrisville, NC
2015

Associate of Arts - Business Administration

Strayer University
Raleigh, NC
2011

Skills

  • Adobe Acrobat DC
  • Ariba
  • Asana
  • Concur
  • Conservice
  • EProject
  • Excel
  • Help Scout
  • Inside Maps
  • MARCS
  • MS Suite
  • OpenPages
  • Oracle
  • Paycom
  • Power BI
  • RenoWalk
  • Salesforce
  • SAP
  • SharePoint
  • Sibi
  • Tableau
  • Teams
  • Think-cell
  • Visio
  • WebEx
  • Workday
  • Yardi
  • Zoom

Affiliations

Association for Supply Chain Management (ASCM)

Project Management Institute (PMI)

Accomplishments

    2021 Progress Choice Award Winner

    2021 Careers in Construction Progress Residential and National Center for Construction Education and Research

Timeline

Senior Manager Market Operations Support

Progress Residential
08.2023 - Current

National Manager Project Coordination

Progress Residential
06.2019 - 08.2023

Manager Third Party Risk Management

AbbVie
07.2013 - 06.2019

Manager Project Coordination

Avaya
09.2006 - 07.2013

Customer Support Analyst III

Burt's Bees
02.2001 - 09.2006

Bachelor of Science - Technical Management

DeVry University

Associate of Arts - Business Administration

Strayer University

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Selina Mitchell