Selina Morales

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Supported Providers and operational requirements with administrative tasks.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Assisted with medical coding and billing tasks.
• Ordering Diabetes and Endocrine Supplies for patients per provider
• Received and routed laboratory results to correct clinical staff members.
• Prepared and processed patient referrals and transfer requests.
• Answered phone calls and messages for 5-physician 1 medical facility, scheduling appointments, and handling patient inquiries.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Processed accounts payable and accounts receivable updates to maintain current financial records.
• Coordinated company records and resources to assist team members with special projects.
• Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
• Answered High volume calls daily.
• Registered patients confirming all patient information.
• Verified patients insurance.
• Entered and registered patients via Epic system.
• Followed all new protocols and updates daily.
• Screened uninsured hospital patients to determine eligibility for federal, state and county medical or disability assistance.
• Assisted clients with completion of applications and paperwork.
• Maintained structured and timely contact with applicants and government agencies.

• Resolved inquiries from patients, families and external payers.
• Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
• Generated detailed reports outlining billing, flagged items and other important data.
• Reached out to patients once insurance was billed in order to obtain payments due.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Applied organizational policies and complied with regulations for patient privacy.
• Answered customer questions regarding account discrepancies or problems.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

· Collects all required documentation to process Medicaid applications.

Enroll Patients in Medicaid and NYC Care Health Insurance

· Maintains Infection Control and appropriate Patient Safety protocol as per network policies.

• Answered phone calls to provide assistance, information and medical personnel access.
• Managed physician calendar, scheduling patient appointments and procedures.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.
• Compiled physical and digital documents, charts and reports.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Conducted patient intake interviews to collect medical information and insurance details.
• Documented and responded to incoming correspondences to address questions.
• Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Communicated with patients with compassion while keeping medical information private.

• Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
• Facilitated ongoing record review and reported results to quality improvement committee.
• Supported medical staff research and administrative planning by maintaining current data collection systems.
• Established and upheld procedures for medical records collection, coding and filing.
• Administered staffing schedules for maximum utilization of material and human resources.
• Returned incomplete records and charts to appropriate personnel for correction.
• Collected, checked and filed resident charts and personnel records.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Recruited, hired and trained new medical and facility staff.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.