Summary
Overview
Work History
Education
Quote
Skills
Interests
Timeline
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Selina Oliver

Selina Oliver

Saint Cloud,Florida

Summary

Driven college student highly skilled in managing customer inquiries, telephone calls, and restocking. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

2
2
years of post-secondary education
6
6
years of professional experience

Work History

Seasonal Warehouse Associate

Amazon
Orlando, FL
10.2020 - 01.2021
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Consistently lifted materials weighing as much as 45 pounds.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Volunteered to assist in the problem solve department, demonstrating willingness to learn new tasks and increase skill levels.

Front Desk Receptionist

The Rose Garden Of Orlando
Orlando, FL
03.2019 - 09.2020
  • Politely welcomed arriving residents and guests, providing room keys and information on amenities and policies.
  • Promptly answered inquiries via multi-line phone system and transferred calls to the appropriate departments.
  • Organize and maintain resident medical documents in charts and create spreadsheets.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Monitored office supplies by checking inventory on a weekly basis and informed manager whenever stock appeared low.

Volunteer Care Ambassador

Orlando Regional Medical Center
Orlando, FL
11.2017 - 11.2019
  • Assisting the unit nursing staff with a variety of tasks including, answering patient call-bells, rounding on patient rooms, restocking materials, and answering the unit telephone.
  • Kept medical charts organized for easy updating and retrieval by authorized team members.
  • Interacted with patients professionally by phone, or in-person to provide information and direct to desired staff members.

Cashier Associate

Winn Dixie
Saint Cloud , FL
02.2017 - 03.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on cashiering electronic system and customer service strategies.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished and restocked sales floor merchandise, organized shelves and racks for optimal appearance.

Education

Bachelor of Science - Clinical Laboratory Science

Santa Fe College
Gainesville, FL
08.2020 - Current

Associate of Arts - General Studies

Valencia College
Orlando, FL
08.2017 - 07.2019

Quote

"The privilege of a lifetime is to become who you truly are"
Carl Jung

Skills

    Problem-solving

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Interests

Language learning

Traveling

Neuroscience

Psychology

Timeline

Seasonal Warehouse Associate

Amazon
10.2020 - 01.2021

Bachelor of Science - Clinical Laboratory Science

Santa Fe College
08.2020 - Current

Front Desk Receptionist

The Rose Garden Of Orlando
03.2019 - 09.2020

Volunteer Care Ambassador

Orlando Regional Medical Center
11.2017 - 11.2019

Associate of Arts - General Studies

Valencia College
08.2017 - 07.2019

Cashier Associate

Winn Dixie
02.2017 - 03.2019

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Selina Oliver