Language learning
Selina Oliver
Saint Cloud,Florida
Summary
Driven college student highly skilled in managing customer inquiries, telephone calls, and restocking. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Seasonal Warehouse Associate
Amazon
Orlando, FL
10.2020 - 01.2021
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Consistently lifted materials weighing as much as 45 pounds.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Volunteered to assist in the problem solve department, demonstrating willingness to learn new tasks and increase skill levels.
Front Desk Receptionist
The Rose Garden Of Orlando
Orlando, FL
03.2019 - 09.2020
- Politely welcomed arriving residents and guests, providing room keys and information on amenities and policies.
- Promptly answered inquiries via multi-line phone system and transferred calls to the appropriate departments.
- Organize and maintain resident medical documents in charts and create spreadsheets.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Monitored office supplies by checking inventory on a weekly basis and informed manager whenever stock appeared low.
Volunteer Care Ambassador
Orlando Regional Medical Center
Orlando, FL
11.2017 - 11.2019
- Assisting the unit nursing staff with a variety of tasks including, answering patient call-bells, rounding on patient rooms, restocking materials, and answering the unit telephone.
- Kept medical charts organized for easy updating and retrieval by authorized team members.
- Interacted with patients professionally by phone, or in-person to provide information and direct to desired staff members.
Cashier Associate
Winn Dixie
Saint Cloud , FL
02.2017 - 03.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on cashiering electronic system and customer service strategies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Replenished and restocked sales floor merchandise, organized shelves and racks for optimal appearance.
Education
Bachelor of Science - Clinical Laboratory Science
Santa Fe College
Gainesville, FL 08.2020 - Current
Associate of Arts - General Studies
Valencia College
Orlando, FL 08.2017 - 07.2019
Quote
"The privilege of a lifetime is to become who you truly are"
Carl Jung
Skills
Problem-solving
Social perceptiveness
Time management
Cash register operations
Customer assistance
Stocking and replenishing
Multi-tasking ability
Telephone etiquette
Warehouse training
Warehouse equipment operation
Money handling
Request prioritization
Interests
Traveling
Neuroscience
Psychology
Timeline
Seasonal Warehouse Associate
Amazon
10.2020 - 01.2021
Bachelor of Science - Clinical Laboratory Science
Santa Fe College
08.2020 - Current
Front Desk Receptionist
The Rose Garden Of Orlando
03.2019 - 09.2020
Volunteer Care Ambassador
Orlando Regional Medical Center
11.2017 - 11.2019
Associate of Arts - General Studies
Valencia College
08.2017 - 07.2019
Cashier Associate
Winn Dixie
02.2017 - 03.2019