Selina Olson

• Greeted and check-in members, manage new member registrations, and handle class bookings using the studio’s management software (ClubReady).

• Process transactions for memberships, personal training sessions, and retail purchases, handling cash and credit card payments accurately.

• Conducted tours of the studio for prospective members, highlighting key amenities and fitness programs to drive interest and close sales.

• Managed a high volume of incoming phone calls, addressing client inquiries, scheduling appointments, responding to voicemails and emails, handling patient inquiries and appointment requests with a high degree of professionalism and accuracy.

• Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.

• Operated pallet jacks safely and transported goods to/from rack, shelves and vehicles.

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Helped develop the Nike community that brought consumers closer to

understanding the goals of the Nike team initiative to developing athletes.

• Played an essential role in increased units per transaction per customer by suggesting new merchandise or alternative merchandise.

• Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.

• Maintained confidentiality of sensitive data to protect customer and business.

• Maintained a clean, organized inventory and created displays of rotating seasonal clothing and accessories to engage customers, and promote specific merchandise.

• Anticipated guest needs, happily guided customers in successfully finding their ideal styles, and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.

• Meticulously handled POS system transactions include credit, cash, and refunds to ensure seamless and accurate cash flow.

• Actively stay informed about the latest sales offerings and loyalty programs.