Selina Pritchett
Chalmette,LA
Summary
To acquire an entry level position that will enable my diversity in communications, teamwork, organizational and computer skills to be utilized by my employer to enhance business and productivity.
Service-centric Restaurant Supervisor with 8 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Hardworking culinary professional bringing proven experience in high-volume dining restaurants. Manages multiple covers while motivating and supervising cooking teams. Innovative and resourceful team player with expertise in creative menu development.
Restaurant management professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Hyatt Regency
05.2024 - Current
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Developed loyalty program that encouraged repeat business and increased customer base.
Banquet Server
Hyatt Regency
07.2016 - 04.2024
- Handled food and beverage orders for up to 1000 guests, delivering prompt and friendly service.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Bakery supervisor
Costco Warehouse
02.2015 - 01.2016
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
- Greeted customers, answered questions and provided great customer experiences.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
Assistant Manager
Smashburgers
09.2012 - 08.2015
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Funeral Education -
Delgado – East Bank
05.2019
Phlebotomy Certification - undefined
Cameron College
05.2014
undefined
Nicholls State University
05.2009
undefined
Warren Easton HS
05.2007
Skills
- Hospitality
- Sales operations
- Service quality
- Customer service
- Food safety compliance
- Team coordination
- Operational efficiency
- Team management
- Problem resolution
- Staff supervision
Timeline
Restaurant Supervisor
Hyatt Regency
05.2024 - Current
Banquet Server
Hyatt Regency
07.2016 - 04.2024
Bakery supervisor
Costco Warehouse
02.2015 - 01.2016
Assistant Manager
Smashburgers
09.2012 - 08.2015
Phlebotomy Certification - undefined
Cameron College
undefined
Nicholls State University
undefined
Warren Easton HS
Funeral Education -
Delgado – East Bank