Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Selina Pruitt

Warren ,MI

Summary

Motivated sales professional offering Number years of progressive Type experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

Talented Associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Conscientious Job Title with Number years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Astute Associate experienced at working with diverse groups of individuals in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Millwork Associate II

Lowes
Warren , MI
12.2019 - 08.2020
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Buyer, Warranty, Sheduling, Customer Service, Ship

Masonite International Corp
Lawrenceville , Georgia
01.2003 - 12.2019
  • Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
  • Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
  • Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company $Amount in one year.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained detailed service and customer records.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Coordinated with contracting department to resolve payer issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Coordinated storage locations and product movements.
  • Picked orders, scanned products and packed boxes.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Checked shipments against paperwork and signed documents.
  • Processed and restocked returns.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Education

Diploma 3.2 -

Fort Payne High School
Fort Payne, AL

Skills

  • New hire training
  • Supporting sales staff
  • Customer service orientation
  • Computer competencies
  • Microsoft applications proficiency
  • MS Office
  • Team management
  • Cash Handling
  • Stocking and replenishing
  • Point of sale knowledge
  • Product and service sales
  • Customer service
  • Problem resolution
  • Relationship development
  • Sales expertise

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Number staff members.

Timeline

Millwork Associate II

Lowes
12.2019 - 08.2020

Buyer, Warranty, Sheduling, Customer Service, Ship

Masonite International Corp
01.2003 - 12.2019

Diploma 3.2 -

Fort Payne High School

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Selina Pruitt