Selina Scott

Work History

Leasing Manager

Kaplan Properties

Carteret, NJ

03.2017 - Current

Managed over 20 calls per day.
Maintains accurate records of all correspondence with and from tenants.
Performed background checks on applicants via On-Site management system.
Settles tenant conflicts in most effective manner possible.
Contact and follow up with tenants on their renewal notices.
Provides tours of property to prospective tenants and offered valuable information in regards to its major features.
Encourage prospective tenants to complete application once they've toured property.
Experienced in various types of properties including new construction, luxury apartments, townhomes.
Promote property sales through advertisements, open houses and participation in multiple listing services.
Assisted in developing marketing material for properties.
Verified tenant incomes and other information before accepting lease applications.
Collect monthly rent payments and other fees, always properly recording and processing money.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Held high approval rating and maintained customer loyalty with top-notch service
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Worked with property managers to maintain market readiness and facilitate smooth transitions.
Monitored performance of individual leasing agents and coached on successful strategies.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Explained terms of lease and amounts to be paid to tenants.
Established key relationships with potential leasers and renters.
Trained leasing professionals on regulatory requirements, company policies and office procedures.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Created and submitted daily reports on leasing activities.
Collected, completed and processed lease applications.

MEDICAID INTAKE COORDINATOR

Health First New York

New York, NY

11.2011 - 02.2014

Received and coordinated all referrals to include notification of insurance providers for prior authorization and services
Performed review of daily logs and notes from Case Managers to assure continuity of care, documentation of nursing process, appropriateness of intervention/action and timeliness of documentation.
Using discretion and independent judgment in handling patent or physician complaints received, documents and forwards to appropriate administrative staff., Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Managed 150-200 calls per day ensuring daily goal were met

Medical Secretary/Accounts Receivable Specialist

MERIDIAN OCCUPATIONAL HEALTH

Long Branch, NJ

07.2007 - 11.2011

Protect security of medical records to ensure that confidentiality is maintained.
Review record for completeness, accuracy, and compliance with regulations.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Release information to persons or agencies according to regulations.
Established planning, develop, maintain, operate various of health record indexes or storage and retrieval systems to collects, classify, store, or analyze information.
Process patient admission or discharge documents.
Process and post medical insurance billings.
Managed 50 calls per day meeting secretarial needs of fast paced clinic
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Managed monthly reconciliation schedules for assigned accounts.
Generated invoices upon receipt of billing information and tracked collection progress.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Night Auditor

Staybridge Suites

Eatontown, NJ

08.2005 - 02.2007

Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how customer method of payment.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Established accounts and charges with guests during check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Arrange tours, taxis, or restaurant reservations for customers.
Increased reservations by 50% nightly.

Summary

Overview

Work History

Leasing Manager

MEDICAID INTAKE COORDINATOR

Medical Secretary/Accounts Receivable Specialist

Night Auditor

Education

Associate of Science - Nursing

Associate of Applied Science - Medical Insurance Coding

Skills

Work Availability

Accomplishments

Timeline

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