Selina Scott
Edison,NJ
The best way out is always through.
Robert Frost
Summary
Enthusiastic Leasing Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leasing and resident retention and training in fair housing protocol. Motivated to learn, grow and excel in Property Management.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Kaplan Properties
Carteret, NJ
03.2017 - Current
- Managed over 20 calls per day.
- Maintains accurate records of all correspondence with and from tenants.
- Performed background checks on applicants via On-Site management system.
- Settles tenant conflicts in most effective manner possible.
- Contact and follow up with tenants on their renewal notices.
- Provides tours of property to prospective tenants and offered valuable information in regards to its major features.
- Encourage prospective tenants to complete application once they've toured property.
- Experienced in various types of properties including new construction, luxury apartments, townhomes.
- Promote property sales through advertisements, open houses and participation in multiple listing services.
- Assisted in developing marketing material for properties.
- Verified tenant incomes and other information before accepting lease applications.
- Collect monthly rent payments and other fees, always properly recording and processing money.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Held high approval rating and maintained customer loyalty with top-notch service
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Explained terms of lease and amounts to be paid to tenants.
- Established key relationships with potential leasers and renters.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Created and submitted daily reports on leasing activities.
- Collected, completed and processed lease applications.
MEDICAID INTAKE COORDINATOR
Health First New York
New York, NY
11.2011 - 02.2014
- Received and coordinated all referrals to include notification of insurance providers for prior authorization and services
- Performed review of daily logs and notes from Case Managers to assure continuity of care, documentation of nursing process, appropriateness of intervention/action and timeliness of documentation.
- Using discretion and independent judgment in handling patent or physician complaints received, documents and forwards to appropriate administrative staff., Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Managed 150-200 calls per day ensuring daily goal were met
Medical Secretary/Accounts Receivable Specialist
MERIDIAN OCCUPATIONAL HEALTH
Long Branch, NJ
07.2007 - 11.2011
- Protect security of medical records to ensure that confidentiality is maintained.
- Review record for completeness, accuracy, and compliance with regulations.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Release information to persons or agencies according to regulations.
- Established planning, develop, maintain, operate various of health record indexes or storage and retrieval systems to collects, classify, store, or analyze information.
- Process patient admission or discharge documents.
- Process and post medical insurance billings.
- Managed 50 calls per day meeting secretarial needs of fast paced clinic
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed monthly reconciliation schedules for assigned accounts.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Night Auditor
Staybridge Suites
Eatontown, NJ
08.2005 - 02.2007
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how customer method of payment.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Established accounts and charges with guests during check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Arrange tours, taxis, or restaurant reservations for customers.
- Increased reservations by 50% nightly.
Education
Associate of Science - Nursing
09.2010
Associate of Applied Science - Medical Insurance Coding
09.2007
Skills
- Customer Service-Focused
- Tenant And Eviction Laws
- Property Tours And Inspections
- AMSI
- Entrata
- Training and mentoring
- Administrative support
- Relationship building and retention
- Telephone and email etiquette
- Local market conditions
- Tenant Relations
- Collections Procedures
- Vacancy Marketing
- Office Procedures
- Key Relationships
- Administrative Leadership
- Rental Pricing Strategies
- Monthly Fee and Payment Collection
- Deposits Management
- Sale and Rental Recordkeeping
- Rent Collection
- Effective Planning
- Leasing Reports
- Reading Comprehension
- Property Showing
- Social Media Engagement
- Safe Work Practices
- Customer Relations
- Terms Explanation and Enforcement
- Financing Coordination
- Tenant Eligibility Determination
- Creative and Adaptable
- Office Staffing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of fourstaff members.
- Achieved minimizing delinquency percentage to 2% through effectively collective past due rents.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Leasing Manager - Kaplan Properties
03.2017 - Current
MEDICAID INTAKE COORDINATOR - Health First New York
11.2011 - 02.2014
Medical Secretary/Accounts Receivable Specialist - MERIDIAN OCCUPATIONAL HEALTH
07.2007 - 11.2011
Night Auditor - Staybridge Suites
08.2005 - 02.2007
Lincoln Technical Institute - Edison - Associate of Science, Nursing
Lincoln Technical Institute - Edison - Associate of Applied Science, Medical Insurance Coding