Selina Serrato

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Improved marketing to attract new customers and promote business.
• Established team priorities, maintained schedules and monitored performance.
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• Managed and motivated employees to be productive and engaged in work.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved and managed payroll

Manage money

Manage bank deposits

Manage inventory

Ran the cash register

Helped out in the kitchen cooking and cleaning when short staffed or extremely busy

Went on supply run

Help with catering events

Help with running the food truck

• Coached team members in techniques necessary to complete job tasks.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Oversaw daily operations to maintain store cleanliness and organization.