Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Selina Sweat

Selina Sweat

Maitland,FL

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Focused Receptionist with 2 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues. Dedicated Educator with extensive experience partnering with parents and ensuring success of students. Skilled at providing feedback on individual progress of students and discussing specific needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Cashier, Receptionist, Cafe, Service BDC

Jacksonville CJDR Westside
Jacksonville , FL
10.2021 - 06.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed refunds for worn, damaged and broken merchandise.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Interacted pleasantly with customers and offered assistance to find needed items.
  • Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
  • Rotated stock items and ingredients to maintain freshness.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Served patrons food from counters and steam tables.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Adhered to company food, safety, quality and sanitation policies.
  • Served customers by phone to take orders and answer product or service questions.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted customers promptly and responded to questions.

Teacher

Oak Hill Early Learning Center
Jacksonville , FL
02.2015 - 11.2022
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Differentiated instruction according to student skill level.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
  • Organized parent conferences throughout the year to discuss student progress.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Led students through safety procedures for active shooter and fire drills.

Education

Child Care -

FSCCJ
Jacksonville FL
03.2012

GED -

Pace Center For Girls
Jacksonville, FL
06.2003

Skills

  • Returns Processing
  • Cash Handling
  • Payment Collection
  • Customer Assistance
  • Customer Service
  • Cash Register Operation
  • ID Verification
  • Drawer Balancing
  • Payment Processing
  • Customer Relations
  • Order Packaging
  • Guest Inquiries
  • Ordering and Stocking
  • Daily Reporting
  • Money Handling
  • Order Taking
  • Cash Drawer Balancing
  • Payment Posting
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Staff Training
  • Student Engagement
  • Small Group Instruction
  • Classroom Instruction
  • Curriculum Implementation
  • Child Development
  • Lesson Planning
  • Positive Role Model and Mentor
  • Differentiated Instruction
  • Parent and Teacher Conferences
  • Critical Thinking
  • Student Assessment
  • Family Involvement
  • Learning Strategies
  • Excellent Classroom Management
  • Reporting and Documentation
  • Parental Participation
  • Problem Solving
  • Parent and Student Communication
  • Cognitive and Behavioral Development

Timeline

Cashier, Receptionist, Cafe, Service BDC

Jacksonville CJDR Westside
10.2021 - 06.2023

Teacher

Oak Hill Early Learning Center
02.2015 - 11.2022

Child Care -

FSCCJ

GED -

Pace Center For Girls

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