SELINA THOMPSON

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Tracked substitutions and informed customers of changes.
• Worked productively with customers to meet order requirements and service expectations.
• Loaded and unloaded orders at customer's homes or locations.
• Kept detailed records of daily activities through online customer database
• Contributed to event marketing, sales and brand promotion

Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.

• Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
• Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
• Responded to inquiries from IRS and other tax authorities.
• Analyzed financial documents to accurately reflect client information on tax returns.
• Utilized tax software to prepare returns and meet deadlines.
• Calculated estimated tax payments for clients.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Collaborated with clients to answer questions and provide advice on tax matters.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Facilitated communication between clients and tax authorities.
• Managed 30+ clients annually
• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Maintained clean, safe, and well-organized patient environment.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported individual to events and activities, medical appointments, and shopping trips.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
• Provided safe mobility support to help patients move around personal and public spaces.
• Entertained, conversed, and read aloud to keep patients mentally alert.
• Monitored progress and documented patient health status changes to keep care team updated.
• Conferred with supervisor to discuss patient condition and medical care.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted client with daily living needs