Selina Thompson

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• Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Work closely and listened to team members' feedback to identify issues and resolve conflicts.
• Develop detailed project plans outlining tasks, timelines, and resource requirements.
• Coordinate with cross-functional teams to resolve project issues and mitigate risks.
• Communicate project progress, updates, and challenges to key stakeholders.
• Ensure accurate and timely financial reporting related to project milestones and outcomes.
• Oversee projects involving the implementation or upgrade of financial systems and technologies.

• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Ensure that the project stays on schedule and within scope.
• Monitor and manage risks throughout the project lifecycle.
• Streamlined access key resources at the company by creating a reference guide and standardized the structure of SharePoint and Confluence.
• Conducted Several root cause analyses investigating product launch delay to uncover inefficiencies in the Customer Success Progress.
• Implemented operations management improvements that included creating knowledge base articles in confluence and tracking customer implementations using smartsheet.
• Ensured transparency across projects by tracking metrics, having weekly team readouts and external team weekly updates on projects.

• Administered various intricate tasks utilizing strong investigative and project management expertise.
• Determined fraudulent transactions and alleviated potential risks by leveraging actionable intelligence and fraud tools.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Assessed and resolved control failures using root cause analysis, as well as support the strategy team regarding remediation plans deployment.
• Actively performed 50+ debit card fraud reviews per month for the unveiling and averting of all unusual activities.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

• Ensured that all regulatory requirements were met by monitoring all operational aspects of the business and taking corrective action when necessary
• Planned and conducted training sessions to educate employees about legal requirements and company policies
• Worked with several areas of the business to ensure successful program management(Sales, Marketing, COmpliance, Alliances, Product Management, Market Intelligence, Design, Product Development and Customer Success)
• Guided the team to pilot using Objects and Key Results(OKRs) and KPS leading to global company adoption
• Amplified staff productivity and workflow efficiency through transaction monitoring and case management systems usage
• Reviewing reports from internal audits to identify any problems with current policies or procedures.
• Created and implemented contingency plans to address potential risks.
• Negotiated and managed project budgets to meet goals.

• Conducted audits of procedures and testing systems to ensure they are always working accurately.
• Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
• Ensured all audits are performed in accordance with company policies and procedures and that all loans are in full compliance with all Federal and State regulations and laws governing mortgage lending.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

• Coordinated short sales close with all parties, including the Title Company, buyer, seller, and claim holders.
• Determined loan viability and identified risk and potential fraud.
• Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
• Maintained and updated all portfolios by state given by foreclosure management.