Selina Thompson
Escondido,CA
Summary
Currently, an Employment specialist who is passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork. Dedicated customer service professional with over 8 years of experience in delivering exceptional support and fostering positive relationships with customers. This is my second year of being a peer support specialist, where I have effectively collaborated with individuals facing schizophrenia, bipolar disorder, and depression, as well as learning disabilities. In this capacity, I developed a comprehensive WRAP program aimed at empowering clients through tailored support and resources. I am committed to maintaining confidentiality and integrity while inspiring hope and resilience in those I work with. My blend of customer service expertise and specialized knowledge in mental health equips me to make a positive impact in any team or organization. Current student working toward Bachelors in Social work and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team.
Overview
9
9
years of professional experience
Work History
Employment Specialist CM
TURN BHS MENTAL HEALTH SYSTEMS
05.2025 - Current
- Developed individualized employment plans for clients, focusing on strengths and career goals.
- Facilitated job search workshops, enhancing participants' interview skills and resume development.
- Collaborated with community organizations to create partnerships that increased job placement opportunities.
- Conducted assessments to evaluate client readiness for employment and identify barriers to success.
- Educated clients on coping mechanisms and resources available in the community.
- Provided emotional support and guidance to individuals facing mental health challenges.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Coordinated resources and services for clients, ensuring comprehensive support across multiple systems.
- Provided crisis intervention and de-escalation techniques to clients in high-stress situations effectively.
- Collaborated with community organizations to enhance available mental health resources for clients in need.
Pet Stylist
DirtyDogs
12.2024 - 04.2025
- Cleaned work area after each dog grooming session to maintain hygiene standards.
- Answered client inquiries regarding grooming services and appointments.
- Provided exceptional customer service to clients during check-in and checkout processes.
- Recorded detailed notes on each pet’s individual needs, preferences, or special instructions.
- Followed safety protocols when handling dogs of different sizes and temperaments.
- Scheduled appointments using appointment software and telephone calls.
Medi-Cal Peer Support
TURN Behavioral Health Services
12.2023 - 11.2024
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Helped office personnel with errands, paperwork and data entry.
- Approached and solved problems with initiative and sound judgment.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Reported on individual progress and new issues arising during treatment.
- Collaborated with mental health professionals to provide comprehensive support services.
- Conducted peer-led support groups, workshops, and educational sessions.
- Encouraged clients to actively participate in their treatment plans by setting achievable goals.
- Documented progress notes and maintained accurate records of all interactions.
- Provided crisis intervention services when needed, including assessing risk factors and coordinating additional supports as necessary.
- Connected peers with community resources and facilitated referrals as needed.
- Supported adults with diagnosed mental illnesses or substance abuse disorders.
- Maintained confidentiality of client information in compliance with HIPAA regulations.
- Helped coordinate housing support, relationship guidance and community connections based on individual needs.
- Facilitated group discussions that fostered open communication, empathy, and understanding among participants.
Bather/Pet Stylist
PETSMART
10.2016 - 12.2023
- Grooms and assists in 130 plus haircuts and bath appointments while documenting at end of each service
- Multitasks by contacting all clientele daily to reminder of appointment dates and times
- Maintain clean environment for staff and animals
- Showing patience and compassion to keep all animals in calm environment
- Always provide excellent customer service, in person, email and telecommunications
- Received employee of the month several times over each year of service
- Continues to be an energetic associate as well as being passionate about providing the best level of support to my team, store staff, pet parents and all pets
Education
High School Diploma -
Futuro Health Medi-Cal Peer Support Specialist Training
Bachelor of Arts (B.A.) - Social Work
UMass Global University
08.2027
L - general education
Palomar College
San Marcos, CA04.2025
Skills
- Community services information
- Employment barriers identification
- Appointment scheduling
- Positive environment facilitation
- Individualized service planning
- Referral coordination
- Motivational interviewing
- Effective collaboration and interaction
- Mental health advocacy
- Session documentation
- Networking strategies
- Team collaboration
- Social activity planning
- Relapse prevention
- Rapport building
- Client advocacy
- Interview coaching
- Willingness to learn
- Community collaboration
- Employer outreach
- Case management
- Conflict resolution
- Documentation and recordkeeping
- Teamwork
- Attention to detail
- Reliability
- Workplace safety
LANGUAGE
English
Native
Timeline
Employment Specialist CM
TURN BHS MENTAL HEALTH SYSTEMS
05.2025 - Current
Pet Stylist
DirtyDogs
12.2024 - 04.2025
Medi-Cal Peer Support
TURN Behavioral Health Services
12.2023 - 11.2024
Bather/Pet Stylist
PETSMART
10.2016 - 12.2023
Bachelor of Arts (B.A.) - Social Work
UMass Global University
High School Diploma -
Futuro Health Medi-Cal Peer Support Specialist Training
L - general education
Palomar College