Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selina Wells

Tumwater,WA

Summary

Driven and dynamic professional with a proven track record at Raising Cane's Restaurants, enhancing customer satisfaction and team efficiency. Excelled in customer engagement and safe food handling, boosting repeat customer rates. Demonstrated exceptional teamwork and problem-solving skills, leading to a significant improvement in service delivery and operational standards.

Overview

11
11
years of professional experience

Work History

Crew Member

Raising Cane's Restaurants
08.2018 - Current
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Worked front counter, drive-thru and other areas.

Crew Member

McDonald's Restaurant
07.2016 - 08.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Coach

David Starr Jordan High School
06.2013 - 08.2013
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Improved team's win-loss record, by focusing on developing advanced tactical strategies.

Education

Medical Billing And Coding

American Career College
Long Beach
01.2017

High School Diploma -

Jordan High School
Long Beach, CA
06.2013

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Self-discipline
  • Safe Food Handling
  • Verbal and written communication
  • Drive-Thru Operations
  • Food Preparation

Timeline

Crew Member

Raising Cane's Restaurants
08.2018 - Current

Crew Member

McDonald's Restaurant
07.2016 - 08.2017

Coach

David Starr Jordan High School
06.2013 - 08.2013

Medical Billing And Coding

American Career College

High School Diploma -

Jordan High School
Selina Wells