SELINA WU
Brooklyn,NY
Summary
Experienced in guiding and leading sales, excelling at customer listening, negotiating agreements, and cultivating long-term relationships with satisfied repeat clients. Consistently achieved top sales and customer service ratings as an Assistant Manager. Expertise lies in understanding customer needs, delivering exceptional service, and driving revenue growth. Proven track record of success and dedication to exceeding expectations and contributing to team success.
Overview
6
6
years of professional experience
Work History
BDC Representative
Genesis
09.2024 - Current
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base
- Documented customer interactions and transactions, maintaining accurate records of all dealings
- Negotiated pricing and payment terms with customers, when possible, to close deals
Connectivity Expert
T-Mobile Assurance Wireless
01.2023 - 04.2024
- Connect in-person with members of multiple local communities
- Build curiosity in Assurance Wireless - TMobile services and add help connect qualified customers to available services
- Optimally complete training and continuing education
- Learn about-and stay updated on-our products, services and sales approaches
- Generate brand interest and sales
- Work with local community leaders and T-Mobile marketing teams to participate in promotional events and selling opportunities in the community
- Developing strategies and sales plans to convert leads to sales
- Working directly with government programs to help provide services
Assistant Manager
T-Mobile
11.2021 - 01.2023
- Maintain inventory and records for all iOS devices and applications and restocked shelves when product arrive
- Upsold Customers by recommending accessories and promotions to increase revenue
- Performed store opening and closing tasks to comply with present store guidelines, performing tasks such as open/close cash registers, finalizing cash deposit for the day, balancing cash drawers, making deposits
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts
- Establish and implement policies, goals, procedures through coaching and developing processes
Sales Associate, Assistant Manager
Foot Locker
07.2019 - 06.2021
- Prepared shipping documents and invoices, processed payments, and fielded client questions
- Enhanced customer loyalty by participating in rewards program enrollment
- Used POS system to enter orders, process payments and issue receipts
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges and refunds in accordance with store policy
Education
High school Diploma -
LANDMARK HIGH SCHOOL
06.2018
Skills
- CRM Software
- Goal-Oriented
- Performance Tracking
- Appointment Setting
- Sales team supervision
- Cross-selling strategies
- Closing strategies
- Teamwork and Collaboration
- Solution selling
- Cash handling and management
- Loss prevention strategies
- Point of sale systems
- Experience in Microsoft Office
- Excel
- PowerPoint
Timeline
BDC Representative
Genesis
09.2024 - Current
Connectivity Expert
T-Mobile Assurance Wireless
01.2023 - 04.2024
Assistant Manager
T-Mobile
11.2021 - 01.2023
Sales Associate, Assistant Manager
Foot Locker
07.2019 - 06.2021
High school Diploma -
LANDMARK HIGH SCHOOL
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