Selina Xhelo
Tirane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Asistente Administrative
Non-governmental Organization BSKSH, IFES
09.2011 - 09.2013
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Babysitter
Cook
Dhermi
05.2013 - 09.2013
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Supervisor the Local Elections
Goverment
06.2013 - 06.2013
- Enhanced transparency in the electoral process by providing regular updates to stakeholders about ongoing initiatives.
- Streamlined candidate filing processes through digitalization efforts, reducing paperwork burdens for both candidates and staff members alike.
- Collaborated with local government agencies to promote civic engagement and increase voter turnout in elections.
Manager, Optical Laboratory Technician
Laboratorin Optik Galeone
03.2016 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
ABCom Sales Agent
ABcom
07.2013 - 09.2015
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
"Sulejman Delvina" High School
Delvine Albania 01.2006 - 01.2010
Universiteti "Ismail Qemali" Vlore
Vlore Albania 04.2013 -
Master - English Teacher
University Ismail Qemali
Vlore 01.2015 -
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Socialskillsandcompetences
"Stazh" te EUIC, Trajnim njё javor te AMC Tiranё
Computerskillsandcompetences
Microsoft office : Njohje tё mira te Word
Personal Information
- Date of Birth: 09/12/1992
- Gender: Femer
- Nationality: Shqiptare
Desiredemployment - Jobfield
Asistente Administrative
Languages
Shqip
Timeline
Manager, Optical Laboratory Technician
Laboratorin Optik Galeone
03.2016 - 06.2024
Master - English Teacher
University Ismail Qemali
01.2015 -
ABCom Sales Agent
ABcom
07.2013 - 09.2015
Supervisor the Local Elections
Goverment
06.2013 - 06.2013
Cook
Dhermi
05.2013 - 09.2013
Universiteti "Ismail Qemali" Vlore
04.2013 -
Asistente Administrative
Non-governmental Organization BSKSH, IFES
09.2011 - 09.2013
"Sulejman Delvina" High School
01.2006 - 01.2010
Babysitter
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