Selina Zavala
Oklahoma City,OK
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Flexible Customer Service Representative offering 8 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Assembly Operator
Climatemaster
Oklahoma City, OK
02.2020 - Current
- Rotated through series of different stations based on team needs.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Performed visual and mechanical quality verifications to meet customer specifications.
- Assembled complex components after careful review of project specifications and directions.
- Completed accurate assembly work by positioning and aligning components.
- Used templates and drawings to complete product according to specifications.
- Used [Type] machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Utilized templates and read measurements to position parts and subassemblies.
CSR
Acceptance Now
Oklahoma City, OK
08.2019 - 01.2020
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Call Center Representative
Sirius XM
Oklahoma City, OK
01.2019 - 10.2019
Education
High School Diploma -
Santa Fe South High School
Oklahoma City, OK05.2014
Skills
- Customer Service
- Transaction Processing
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Customer Account Management
- Translation and Interpretation Services
- Order and Refund Processing
- Understanding Customer Needs
- Training and Development
- Payment Processing
Languages
Spanish
Professional
English
Professional
Timeline
Assembly Operator
Climatemaster
02.2020 - Current
CSR
Acceptance Now
08.2019 - 01.2020
Call Center Representative
Sirius XM
01.2019 - 10.2019
High School Diploma -
Santa Fe South High School