Selina Hawkins

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
• Increased patient satisfaction by answering inquiries with empathy and professionalism.

• Excelled in providing patient-focused service, ensuring seamless appointment scheduling and issue resolution through company’s systems.
• Utilize company system to make and fulfill customer appointments.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Stayed current on relevant product and service offerings as well as competitor pricing models.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Enhanced customer dining experience through proactive service and expertly addressing queries and concerns.
• Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives
• Demonstrated ability to provide exceptional customer service in a fast-paced environment
• Developed knowledge of food and beverage products and services.
• Maintained a positive attitude towards coworkers and customers at all times.

• Delivered personalized car rental experiences, ensuring customer satisfaction through attentive service and problem-solving.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.

• Set up banquet tables in accordance with event specifications
• Interacted professionally with customers and staff members to ensure satisfaction throughout the event
• Set up banquet room linens, service ware, and glassware according to supervisor instructions
• Familiarized guests with the buffet options and refilled food items as needed
• Followed established guidelines for proper table setting etiquette during events.

• Operate machines that make parts for vehicles
• Ensure parts are made correctly according to specifications
• Prepare and package parts for shipping.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within production environment.

Ensure that all grocery items are priced correctly and coincide with the store's weekly advertisement

• Assist customers with directions around store, item locations, and answering any questions.
• Perform price changes and mark items as clearance as necessary.

• Developed strong working relationships with customers and staff
• Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
• Kept bar organized and clean during busy hours.