Selina K. Gracia

HSSEQ-Damage Prevention / Public Awareness / Crisis Management

• Provides management oversight of the company wide Emergency Response Preparedness Programs
• Oversaw the company's compliance programs regarding spill prevention and emergency response plans for facilities associated with pipeline, rail, gas, and barge
• Conduct periodic reviews of the emergency response plans
• Work directly with facility/pipeline personnel in the gathering of data/information for preparation with the tactical writing of the response plans
• Monitor compliance deadlines by creating various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Analyze and evaluate the company's current SPCC/FRP/EAP/OSRP compliance program in the Operations Dept., develop and implement corrective action to resolve problems needed to comply with federal and state requirements.
• Sole responsibility for all OSHA and natural gas (including LPG), response plans and crisis management point of contact for all US facilities.
• Distribute response plans to internal and external stakeholders.
• Present and facilitate response plans training and practicums at exercises, drills, and liaison meetings.
• Traveled to facilities to participate and assist in facilitating company tabletop exercises and drills.
• Develop, organize, and manage all audit documentation to present for any federal and/or state audits participated in.
• Work with states One-Call Centers and company line locators to manage all One-Call tickets submitted with One-Call ticket management system Korterra as well as all inquiries and account set-up through Korterra.
• Create, maintain, and organize company wide liaison meetings held to train necessary state, county, and city emergency responders (Fire Department, Police, EMT, LEPC, etc.)
• Organize, participate in, and at times facilitate Community Outreach events to help educate the “affected” public, tribal reservations, and farmers in regards to pipeline safety and emergency response in a potential event, spill, fire, or leak
• Used statistical methods to identify, analyze, and interpret trends or patterns in complex data sets for all monthly, quarterly, and yearly departmental reporting and presented to the Executive Committee and Board of Directors.
• Analyze and conduct annual reviews of the Damage Prevention and Public Awareness programs and procedures to determine if programs are staying aligned with new industry standards.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Assisted in environmental permitting for Right-of-Way (ROW) leasing, construction, etc. with the Bureau of Land Management (BLM), Tribal Counsel's, and other external agencies.
• Implemented business intelligence solutions to increase operational efficiency, while concurrently collaborating with stakeholders to identify business needs and data sources.
• Coded invoices and procurement cards to appropriate business units and forwarded for either payment or approval.
• Provide everyday support to our specialist in the field for all necessary tasks.
• Participated in requirements meetings to understand business needs.

• Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
• Carefully read and interpreted requisition orders to understand specialized terms and requirements while monitoring pricing trends and negotiated pricing to optimize profitability.
• Researched and identified potential new suppliers to increase vendor base.
• Collaborated with stakeholders to align supply chain processes with organizational goals.
• Create & maintain confidential filing system to input into ERP.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
• Oversaw inventory control, accounting, and supply reports.
• Ship, track and receive products as well as stocking office supplies for all departments.
• Develop material costs forecasts and standard cost lists
• Manage, maintain, & organize all procurement & legal contracts (materials & service)
• Vendor management in SAP including supporting documentation (e.g
• W-9, liability insurance, bank information, etc.)
• Research, prepare, and distribute presentations
• Develop reports, graphs, charts, and spreadsheets
• Travel management for executives and key managers.
• Manage and organize appointments, schedules, calendars & meetings
• Organize internal and external events to include hiring and working with outside vendors within specified budgets
• Organize conferences including event budget, guest speakers, invitations, information, facilities and caterers.
• Maintain and update organization charts & personnel directories
• Participate in administrative staff meetings & seminars
• Prepare agendas, notices, minutes & resolutions for corporate meetings
• Prepare expense reports and monthly out-of-pocket & reimbursements; reconcile corporate credit card account(s), code and process invoices for payment.

• Coordinate patient flow.
• Supervise & oversee department and departmental employees while keeping their workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Motivated clinic associates and employees to consistently deliver effective treatment and customer service through coaching and recognition.
• Timekeeping management as well as creating employee's weekly work schedule.
• Communicated with all the doctors and practice associates of other departments to maintain transparency throughout business.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Enter treatment & diagnosing in the dental computer system to generate a treatment plan to sit down with the patient to discuss and explain in detail from procedures needed down to the breakdown of insurance benefits and, of course, any questions in between.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Pre & post op care consultations with patients.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands for the various departments as well as stocking operatory rooms & administrative areas with office & clinic supplies if/when needed.
• Communicate with other department heads in regards to patients or in-house referrals.
• Confirm & verify insurance eligibility & benefits.
• Audit charts.
• Make, find, or reschedule appointments when needed over the phone or in person
• Accounts payables and accounts receivables management.
• Provide excellent customer service.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Basic office skills such as; typing, faxing, copying, etc.

• Determine eligibility for Food Stamps (SNAP), Temporary Assistance for Needy Families
• (TANF) & Medicaid programs using the automated systems.
• Interviewed applicants and explained scope of different available benefits.
• Verify case data by following guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Provide program benefits & requirements for clients requiring financial assistance
• Review client eligibility for ongoing services.
• Communicated with people from various cultures and backgrounds on application process.
• Devised and implemented strategies to streamline eligibility verification processes.

• Process customer transactions within established guidelines
• Supervise tellers & give approvals or overrides when needed
• Cross-sales bank products for Wells Fargo partners
• Identify & make sales referrals
• Provide excellent customer service
• Additional duties also included: safe deposit, merchant/vault, ATM processing, bonds & coupons,foreign currency, & night drop box
• Basic office skills such as; typing, faxing, copying, etc.

• Office Managerial duties
• Accounts payable and receivables
• Customer service
• Processed insurance claims
• Scheduling and appointments
• Prepare quotes for clients & potential clients.
• Customer profiling & charting while maintaining computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Set aggressive targets for myself to drive company success and strengthen motivation by recruiting new clients.
• Procurement of office supplies.
• Reception and switchboard services.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Administrative duties such as; typing, faxing, copying, etc
• Developed detailed plans based on broad guidance and direction.
• Open and closed location.