Selina M Garcia
Hesperia,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Area Manager
Nordstrom
07.2021 - Current
- Supervised 100 employees in the receiving department
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Generated financial and operational reports to assist management with business strategy.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
Administrative Assistant/HR Representative
Nordstrom
04.2018 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Organized materials for each meeting and took detailed notes.
- Created and maintained detailed administrative processes and procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Oversaw and managed hiring process and assisted human resources.
- Supported coordination of benefits open enrollment activities and process.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Warehouse Associate
Under Armour
10.2015 - 01.2016
- Prepared over 800 orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Representative
Lowe's
03.2015 - 10.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Mojave High School
Victorville, CA06.2015
Associate of Science - Fire Science
Victor Valley College
Victorville, CA06.2021
Associate of Science - Business Administration
Victor Valley College
Victorville, CA06.2022
Bachelor of Science - Business Administration And Management
Cal State San Bernardino
San Bernardino, CASkills
- Staff Management
- Team Development
- Employee Scheduling
- Performance Monitoring and Evaluation
- Data Entry Documentation
- Travel Planning
- Calendar Management
- Administrative Support
- Project Planning
- Office Management
- Multi-Line Phone Systems
- Microsoft Word
Timeline
Area Manager
Nordstrom
07.2021 - Current
Administrative Assistant/HR Representative
Nordstrom
04.2018 - 07.2021
Warehouse Associate
Under Armour
10.2015 - 01.2016
Customer Service Representative
Lowe's
03.2015 - 10.2015
High School Diploma -
Mojave High School
Associate of Science - Fire Science
Victor Valley College
Associate of Science - Business Administration
Victor Valley College
Bachelor of Science - Business Administration And Management
Cal State San Bernardino
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