Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Hi, I’m
Selissa K. Wellard
Honolulu,HI
Summary
Overview
7
years of professional experience
Work History
Allstate Customer Contact CenterPocatello, ID
Licensed Agent
01.2018 - 10.2019
Job overview
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided account information to customers and explained bill service policies and customer rights.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
GoWireless VerizonDriggs, ID
Retail Wireless Sales Consultant
12.2016 - 08.2017
Job overview
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided product information and resolved concerns to assist customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
MelaleucaIdaho Falls, ID
Home Security Sales
05.2016 - 10.2016
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
Prestige BrandsJackson, WY
Order Management Specialist
02.2014 - 05.2016
Job overview
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Navigated multiple computer systems and applications and utilized search tools to nd information.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Clayton HomesIdaho Falls, ID
Home Sales Consultant
06.2013 - 02.2014
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Coordinated appointments to show tenants and buyers prospective homes.
WackerliIdaho Falls, ID
Sales Associate
03.2012 - 06.2013
Job overview
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty and optional products.
Skills
- REFERENCES
- Critical Thinking
- Customer Relationship Management
- Client Rapport-Building
- Product and Service Knowledge
- Complex Problem-Solving
Timeline
Licensed Agent
Allstate Customer Contact Center
01.2018 - 10.2019
Retail Wireless Sales Consultant
GoWireless Verizon
12.2016 - 08.2017
Home Security Sales
Melaleuca
05.2016 - 10.2016
Order Management Specialist
Prestige Brands
02.2014 - 05.2016
Home Sales Consultant
Clayton Homes
06.2013 - 02.2014
Sales Associate
Wackerli
03.2012 - 06.2013