Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selita Moore

District Heights,MD

Summary

Dynamic professional with extensive experience in operations and customer service, notably at Audeo Logistics. Proven track record in process improvement and relationship development, ensuring high customer satisfaction. Skilled in sanitation practices and problem resolution, consistently achieving safety targets and enhancing operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Janitorial Technician

Portco, Inc.
06.2020 - 07.2020
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Specialized in working with industrial cleaning products within strict safety procedures.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Driver

Dispatch
12.2019 - 06.2020
  • Managed daily transportation of materials, freight and goods.
  • Verified contents of inventory loads against shipping papers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Clearly communicated with dispatchers giving updated information, including estimated times of arrival and latest road conditions.
  • Operated with safety and skill to avoid accidents and delays.

Driver

ProDrivers
12.2018 - 02.2019
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Obtained customer signatures to complete and process all paperwork.

Security Guard

Fish Hut
08.2018 - 11.2018
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.

Operations Manager

Audeo Logistics
11.2017 - 10.2018
  • Daily routes, distribution and redistribution of bikes for Mo Bike, GPS route tracking, physical lifting up to 75 lbs, provided assistance to the owner and partners directly
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Forged and cultivated productive relationships with community members and potential partners.

Retail Sales Associate

Adidas
11.2013 - 11.2014
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.

Education

Bachelor of Arts - Mass Communications

Clark Atlanta University
Atlanta, GA

High School Diploma -

Grace Bretheren Christian School
Clinton, MD
05.2007

Skills

  • Sanitation Practices
  • Business operations
  • Work orders
  • Process improvement
  • Problem resolution
  • MS Office
  • Relationship development
  • Operational improvement

Timeline

Janitorial Technician

Portco, Inc.
06.2020 - 07.2020

Driver

Dispatch
12.2019 - 06.2020

Driver

ProDrivers
12.2018 - 02.2019

Security Guard

Fish Hut
08.2018 - 11.2018

Operations Manager

Audeo Logistics
11.2017 - 10.2018

Retail Sales Associate

Adidas
11.2013 - 11.2014

Bachelor of Arts - Mass Communications

Clark Atlanta University

High School Diploma -

Grace Bretheren Christian School

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