Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Selley Spruell

Hutchinson,KS

Summary

Dedicated and detail-oriented Quality Assurance Analyst with extensive experience in both manual and automated testing, data analysis, and technical support. Proven ability to identify bugs, document defects, and collaborate with cross-functional teams to improve software quality. Committed to continuous learning in automation, Python, and machine learning, with a passion for building efficient, customer-friendly solutions.

Overview

11
11
years of professional experience

Work History

Application Support Analyst

CAI - Vertex Inc.
08.2022 - Current
  • Resolved application-level issues with a 75+% first-contact resolution rate over 3 years.
  • Collaborated with cross-functional teams to troubleshoot data issues.
  • Documented technical procedures in Confluence, JIRA, Salesforce.
  • Supported users with software and hardware issues and managed complex configuration and integration challenges

Quality Assurance Analyst & Support Representative

Wolters Kluwer
03.2015 - 05.2022
  • Designed and executed manual and automated test cases
  • Identified and tracked defects
  • Coordinated with developers to resolve issues
  • Maintained testing quality under tight deadlines
  • Provided outstanding internal and external customer support

Rural Carrier

United States Postal Service
04.2014 - 06.2015
  • Delivered mail to rural areas
  • Maintained delivery accuracy and provided responsive customer service
  • Handled confidential materials with care

Education

Some College (No Degree) - Liberal Arts and Sciences

Brown Mackie College
Salina, KS

Some College (No Degree) - Business Administration

Sinclair Community College
Dayton, OH

Some College (No Degree) - Computer Information Systems

Friends University
Wichita, KS

Skills

  • Manual & Automated Testing
  • Test Case Design
  • Data Analysis
  • Technical Support
  • Python & SQL
  • JIRA & Confluence
  • Customer Service
  • Time Management
  • Cross-Functional Collaboration
  • Machine Learning (Beginner)

Hobbies and Interests

  • Automation Tools
  • Problem Solving
  • AI & Machine Learning
  • Process Optimization
  • Technology Trends

Timeline

Application Support Analyst

CAI - Vertex Inc.
08.2022 - Current

Quality Assurance Analyst & Support Representative

Wolters Kluwer
03.2015 - 05.2022

Rural Carrier

United States Postal Service
04.2014 - 06.2015

Some College (No Degree) - Liberal Arts and Sciences

Brown Mackie College

Some College (No Degree) - Business Administration

Sinclair Community College

Some College (No Degree) - Computer Information Systems

Friends University

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Selley Spruell